Client Service Representative

Are you passionate about delivering exceptional service? Us too.Client Service RepresentativeOn-SiteSpringfield, ILMonday - Friday 8:30am-5:30pmIf you've worked in the retail, hospitality, or restaurant industries, you know what it takes to keep customers happy and satisfied. The skills developed in those settings can be easily transferred to make a difference in CSC's professional business-to-business environment as a Customer Service Representative. And there's the added bonus of not having to work nights, weekends, or holidays. These positions come with CSC's competitive benefits"”paid time off, medical, dental, and 401(k) plans, just to name a few.We're hiring Client Service Representatives for our Motor Vehicle team. You'll work directly with our clients (other companies) and teams at CSC to provide solutions that help their business run smoother and smarter. Our client service professionals are empowered to solve customer inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service. CSC is a place where you're encouraged and expected to be your best.We're a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business®.Some of the things you will be doing:Receive inbound and make outbound business customer callsProvide excellent customer service to both internal and external clientsAbility to follow up and through with all customer interactionsRespond promptly to customer inquiries over the phone or electronicallyOrganize the workflow to meet customers timeframes and demandsRecommend process improvements where applicableData entry of client information, electronic filing and retrieval of documentsNavigate quickly between multiple databases quickly and accuratelyResearch and analysis of legal documentsManage customer portfoliosMaintaining and growing existing customer business by providing outstanding service and by recognizing and proactively offering appropriate servicesWhat technical skills, experience, and qualifications do you need?Experience working in a call center, customer service, or administrative capacityEnergetic self-starter who thrives in a fast-paced, team-oriented environmentAttention to detail and accuracyStrong prioritization and time-management skillsFlexibility and agility, with the ability to multitaskProblem-solving skillsStrong computer skills and proficiency in MS Office, Word, and ExcelExcellent verbal and written communication skillsSalesforce experience a plusCandidates for this position must be eligible to work without sponsorship.#LI-SL1#CSC#CSCCareers#INDCAt CSC, compensation decisions are dependent on a number of factors including job location and the knowledge and experience of each individual. A reasonable estimate of the current range is $34,493-48,740.

Created: 2025-03-04