Desktop Support Specialist

Tier 2 IT Desktop SupportLocation: Onsite, Downtown IN | Monday-Friday, 8 AM - 5 PMContract: 6-Month Contract-to-HireRole Overview:We are seeking a Tier 2 IT Support Technician for our retail real estate client, a leader in managing shopping centers and commercial properties. The ideal candidate will have a strong technical foundation, excellent problem-solving skills, and experience working in corporate IT environments.Key Responsibilities:* End-User Support: Provide Tier 2 technical support, primarily for HQ employees, including virtual assistance.* Device Management: Support Windows & Mac (100+ Macs), iPhone/iPad deployment, and laptop imaging & deployment.* System Administration: Handle Active Directory tasks (password resets, unlocking accounts).* Intune & Print Management: Manage Intune MDM and multi-function printers.* KPI-Driven Performance: Maintain SLA compliance"”most issues resolved within 3 days and contribute 2 knowledge base articles per month.Requirements:* 3-4+ years of IT support experience* Experience in 400-500 user environments* Strong knowledge of Windows OS, Mac, iPhone/iPad deployment* Experience with Intune, Active Directory, and Imaging/Deployment* Ability to work efficiently within defined SLA/KPI metricsAdditional Details:* Interview Process: Two rounds, virtual* Downtown Parking CoveredJob Type: ContractPay: $28.00 - $30.00 per hourBenefits:* Dental insurance* Health insurance* Vision insuranceSchedule:* 8 hour shift* Monday to FridayAbility to Commute:* Indianapolis, IN 46204 (Required)Ability to Relocate:* Indianapolis, IN 46204: Relocate before starting work (Required)Work Location: In person

Created: 2025-03-03