Collaboration Analyst/Telephony Analyst

*Collaboration Analyst/Telephony Analyst**Tampa/Ybor, FL**Onsite 4-5 Days**12-18 Contract*Our local utility partner is seeking a skilled and experienced Collaboration Analyst/Telephony Analyst to join our dynamic IT team. The ideal candidate will play a key role in designing, implementing, and supporting our collaboration and telephony infrastructure. As a member of the team, you will be responsible for driving innovation, optimizing communication solutions, and ensuring the seamless operation of our collaboration tools and telephony systems.*Responsibilities:*Defining Configuration Specifications and Business Analysis Requirements:· Collaborate with stakeholders to understand collaboration technology needs.· Define configuration specifications collaboration systems.· Gather business analysis requirements to align solutions with organizational goals.System Management and Optimization:· Configuration, maintenance, and optimization of collaboration systems.· Plan and execute MAC requests related to collaboration systems.Quality Assurance:· Perform quality assurance checks on collaboration systems and processes.· Ensure collaboration systems meet performance standards and user expectations.Technical Troubleshooting:· Investigate, troubleshoot, and remediate collaboration systems issues.· Provide recommendations to the team for improvements.Contractor Management:· Coordinate with contracted companies for collaboration system upgrades, patching and ongoing support.· Ensure timely project execution and adherence to quality standards.System Experience:· Cisco CUCM VoIP System· Cisco PCCE (Contact Center System)· Cisco Cube· Cisco Video Conference systems Managed via Control Hub· Microsoft Teams meetingsRequirements and Skills:· Proven experience in managing Cisco Collaboration and Contact Center technologies.· Strong troubleshooting skills and ability to handle complex issues.· Dial plan and call flow/routing management· Project management experience for successful system implementations.· Vendor management experience.· Excellent communication and collaboration skills.Core Competencies:· Takes ownership and acts with integrity.· Drives operational excellence for customers.· Build strong, collaborative relationships.· Cultivates innovation and embraces change.· Thinks strategically and exercises sound judgment.Preferred Certifications:*Associate/Intermediate level:*· Microsoft 365 Certified: Teams Administrator Associate· Microsoft Certified: Teams Support Engineer Specialty - Certifications | Microsoft Learn· SIP Training and SSCA® Certification - SSVVPâ„¢ Voice and Video over IP training and certification (thesipschool.com)· Certification | BICSI - Installer & Technician, DCDC*Professional/Expert/Advanced level:*· Microsoft 365 Certified: Teams Voice Engineer Expert· SIP Training and SSCA® Certification - SSCA® 'Elite' SIP training and SIP Certification (thesipschool.com)· Certification | BICSI - RTPM, RCDD· CCNP Collaboration - Training & Certifications - Cisco· CCIE Collaboration Certification and Training - Training & Certifications - CiscoJob Type: ContractPay: $30.00 - $35.00 per hourBenefits:* Dental insurance* Health insurance* Paid holidays* Vision insuranceCompensation Package:* Hourly pay* Weekly paySchedule:* Monday to FridayWork Location: In person

Created: 2025-02-27