Telecom Administrator

Hello,Hope you are doing well,My name is Deepak Kumar from Russell Tobin, I would like to share you a new opportunity from our one of the major clients and please share me your resume copy if you feel comfortable with below mentioned JD-*Job Title: Telecom Administrator**Location: Denver, Colorado, 80203 (HYBRID)**Interview Mode: Webcam**Contract role of 6+ months**Pay Range: $35-39/Hr on W2 with below mentioned benefits**Job description:**Oversee and manage the programmatic and technical aspects of The Colorado State Child Abuse & Neglect Hotline System** Lumen call routing system* Interactive Voice Response System* Call Flow* Call Routing* Application Programming Interfaces (API)* System/Agent Problem Management* minor issues/major outages* Genesys call center system management* FedRAMP cloud service* Call center application usage and administration* Data extraction and analysis* Ping - Two-Factor-Authentication (2FA)* System Problem Management* minor issues/major outages*Understand and help manage programmatic and technical aspects of the Colorado Child Welfare System** Colorado child welfare business processes* State-supervised, county-administered system* Child Welfare Hotline Rules* Mandatory reporters/reporting* County responsibilities* determining jurisdiction* timeliness of response* Engagement with and differences from Adult Protective Services (APS)* Understand the appropriate HIPAA regulations within all systems*Understand HIPAA Regulations and Colorado Data Privacy Laws/Statutes**Colorado's Comprehensive Child Welfare Information System (CCWIS) AKA Modernized Trails/Trails** Application Programming Interfaces (API)* AWS cloud storage* Data extraction and analysis*Hotline County Connection Center (HCCC) call center** Call center contract management - hybrid remote*(OIT) Service Desk Analysis and Ticket Fulfilment:** Ticket fulfillment* Creating Hotline agent accounts* Checking for Hotline Certification* Genesys login issues - Ping-related* Email address consistency* One Identity Management and county directory accounts* County agents with @state.co.us email addresses for adoption work purposes*Required Background/Knowledge:** Fundamental understanding of telephone call routing systems* interactive voice response (IVR)* call flow* call routing* commercial phone systems* Experience with technical problem analysis and resolution related to telephone and call center systems* Knowledge of call center systems (preferably Genesys)* General knowledge of cloud telephone systems* Familiarity with emergency outage protocols* Ability to communicate and collaborate effectively with numerous partners/stakeholders* Ability to communicate technical information to audiences with differing levels of technical understanding* Ability to establish consensus with numerous partners/stakeholders*Preferred Background/Knowledge:** Call center contract management* General knowledge of FEDRamp standards* Basic SQL Familiarity* Basic Data Analysis techniques* Familiarity with Lumen/Century Link* Familiarity with AWS S3 Cloud storage*Skills:**Type**Category**Qualification**Description**Competency**Required*SkillsCloudAWS-CSA Professional (cloud)Familiarity with AWS S3 Cloud storageNovice (1-3 Years)NoSkillsDatabaseData AnalysisBasic Data Analysis TechniquesNovice (1-3 Years)NoSkillsLanguagesSQLBasic SQL FamiliarityNovice (1-3 Years)NoSkillsOthersTelephone Call Routing SystemsFamiliarity with Telephone Call Routing SystemsProficient (4-6 Years)YesSkillsOthersAWS S3 Cloud storageFamiliarity with AWS S3 Cloud storageProficient (4-6 Years)NoSkillsOthersFEDRamp StandardsGeneral knowledge of FEDRamp standardsNovice (1-3 Years)NoSkillsOthersCall center systemsKnowledge of call center systems (preferably Genesys)Proficient (4-6 Years)YesSkillsOthersCloud telephone systemsGeneral knowledge of cloud telephone systemsProficient (4-6 Years)Yes_Russell Tobin (Pride Global) offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors._Thanks & Regards,Deepak KumarLead Recruiter US-Recruitment,(212) 420 Lexington Ave, 30th FL. *New York, NY 10170 *#GlobalDeliveryITJob Types: Full-time, ContractPay: $35.00 - $40.00 per hourExpected hours: 30 - 40 per weekBenefits:* 401(k)* Dental insurance* Employee assistance program* Employee discount* Health insurance* Life insurance* Referral program* Retirement plan* Vision insuranceCompensation Package:* Hourly paySchedule:* Monday to FridaySecurity clearance:* Confidential (Preferred)Ability to Commute:* Denver, CO 80203 (Preferred)Ability to Relocate:* Denver, CO 80203: Relocate before starting work (Preferred)Work Location: In person

Created: 2025-02-22