Help Desk Analyst

COT is seeking *(2)* contractor positions for the Commonwealth Office of Technology, Incident Response Team in Frankfort. See below for the type of position and hours needed. Interviews will be scheduled after reviewing the resumes and selecting the candidates.Business Hours:Monday-Friday 6:30a.m.-6:00 pm* *Selected Candidates Hours: Monday - Friday 7:30AM to 4:30 PM** *Selected Candidates Hours: Monday - Friday 8:00AM to 5:00 PM** 2-3 years of IT experience as a Desktop Support technician with experience diagnosing and resolving technical issues with hardware and software systems, providing general desktop support duties with excellent troubleshooting skills.* Reliable attendance* Customer services skills and temperament* No coarse, abrasive or condescending language used over the phone to customers* No argumentative demeanor* Takes ownership, not defensive about blame* Empathetic* Patient with upset and/or angry customers* Analytical* Problem solver (troubleshooting skills)* Trainable* Self-starting and Initiative* Able to simplify explanations so that the customer understandsThe following are examples of the competency items which we would "Like" to see in this individual as well.* Experience in customer service-oriented workplace* IT experience and knowledge in the following.* Desktop Support (Remote Support)* Windows 10 Operating System.* Mapping network drives* Global Protect support (VPN)* General NAS knowledge* Office Suite (particularly Outlook 2013 or higher)* Preferred ServiceNow Ticketing System experience.* Experience with Desktop Support work* Experience working in a fast-paced and ever-changing environment (adaptability)* Experience working with, and as an active part of, a lively team (team player)* Multi-tasking ability* Documentation skills (clear, concise)* Experience with Active Directory* Experience with remote support or desktop supportJob Type: ContractPay: $18.00 - $20.00 per hourBenefits:* Dental insurance* Health insurance* Vision insuranceSchedule:* Day shiftAbility to Commute:* Frankfort, KY 40601 (Required)Work Location: In person

Created: 2025-02-22