Clients Rights Protection Officer

Job Number: 25-5694Job Summary: The Rights Protection Officer is located in the Network Development and Management Division of Integral Care and performs complex mediation work involving assisting individuals in resolving consumer or provider complaints, investigations and provider appeals. The Rights Protection Officer serves as the liaison with the Department of Protective and Regulatory Services (DFPS) and other regulatory bodies. The Rights Protection Officer is on call for abuse/neglect complaints investigation conducted by DFPS. The Rights Protection Officer provides consumer, staff and provider training and education. The Rights Protection Officer also ensures contract compliance through monitoring visits and record reviews. This position works under general supervision of the Director of Network Development and Management with latitude for use of initiative and independent judgment.Regular, predictable attendance is considered to be an essential requirement for this position. Other duties may be assigned. May require a flexible work schedule.Integral Care employees are to be committed to fostering an open, inclusive, and supportive environment that welcomes and embraces diversity in all forms. Integral Care defines diversity broadly to include race, ethnicity, abilities (mental/physical), gender, gender identity, immigrant status, language, religion, sexual orientation, socioeconomic status, veteran status, age, and other groups.Integral Care employees are to strive to maintain a trauma sensitive workplace, to embrace trauma sensitive and informed practices, and to foster a supportive and welcoming environment of care.Education:Required:Master's degree in Social Work, psychology, Human Services or Counseling.License:Required:Current and valid driver's license and a clean driving record.LPHA, LPC or LCW license and Mediation Certification preferredExperience:Required:6 years' experience in behavioral health, developmental disabilities and/or child and family services.Experience in counseling and dispute resolution.Previous state or not-for-profit experience a plus, preferably with senior-level management staff.Preferred:Knowledge of pertinent laws, and regulations and their interpretation.Skill in conducting investigations, in mediation, de-escalation skills, and dispute resolutionSkill in investigating complaintsAbility to communicate effectively and use effective interpersonal skillsAbility to analyze and prepare documents, reports and correspondenceAbility to recognize problems and identify and facilitate solutionsKnowledge of community resources; knowledge of the Center's service delivery principals, standards and methods, and of program policies and procedures.Ability to train others; to assess client needs; to coordinate client services; and to provide guidance to other staff.Computer skills necessary to document work performed utilizing appropriate automated system(s).Ability to effectively communicate ideas and complex concepts with individuals from diverse cultural and socio-economic backgrounds through oral and written communication.Ability to constructively and efficiently work with other professionals and staff, community representatives, persons with disabilities, and family members.Ability to foster strong, positive, and effective working relationships with inter-agency and intra-agency team members, encouraging and supporting interaction among various team members across organizational lines.Hours: Full-Time.Workdays: Monday - Friday.Workhours: 8:00AM - 5:00PM.Salary: $75,012.08.Why join us: Integral Care has proudly served Travis County residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder and intellectual and developmental disabilities.By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!Employee Benefits:Excellent Medical, Dental and Vision insuranceGenerous vacation/holiday/sick leaveLife and Short-term/Long-term Disability InsuranceEmployee Assistance Program (EAP)403(b) retirement accountGold's gym membership discountMileage reimbursementIntegral Care strives to maintain a diverse workforce. We encourage all to apply, including those who have knowledge and/or experience working with underserved populations, including Asian and Pacific Islander, Black/African American, Hispanic/Latino, and LGBTQA communities.All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex or age.For specific positions, additional compensation may be available to those who are bilingual in both English and one of the following languages: Spanish, Chinese, Vietnamese, Korean, or Burmese. (PM16)

Created: 2025-02-13