Technical Support Specialist

*Job description*Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice delivers a consultative approach on the best platforms and equipment most suitable for each merchant.Slice Merchant Services is seeking a friendly, energetic, and reliable Technical Support Specialist who will be assisting our clients with a smooth and efficient equipment setup process as well as troubleshooting. This individual MUST be enthusiastic about supporting our clients by offering customer satisfaction & reliable technical support.*Responsibilities:** ANSWERING A LARGE NUMBER OF INCOMING TROUBLESHOOTING CALLS* SOLVING TECHNICAL ISSUES* FOLLOW UP WITH CLIENTS TO ENSURE ALL EQUIPMENT IS WORKING PROPERLY* MAKE ACCURATE DECISIONS* PROVIDE ACCURATE INFORMATION*Requirements:** WORKS WELL IN A TEAM ENVIRONMENT* ENTHUSIASTIC, SELF-DRIVEN, AND LIKES TO PROBLEM SOLVE* GREAT COMPUTER SKILLS* EXCELLENT ATTENTION TO DETAIL* ABILITY TO LEARN FAST* MULTITASKING* STRONG VERBAL COMMUNICATION SKILLS*Preferred Experience:** SALESFORCE* CREDIT CARD PROCESSING EQUIPMENT & POS SYSTEMS* TECH SUPPORT* MERCHANT SERVICES INDUSTRY*Apply now!!!*Job Type: Full-timePay: $20.00 - $25.00 per hourBenefits:* Dental insurance* Health insurance* Paid time off* Vision insuranceShift:* 8 hour shiftExperience:* Call center: 1 year (Preferred)* Technical support: 1 year (Preferred)Work Location: On the road

Created: 2025-02-10