Treasury Operations Specialist

SUMMARYThe Treasury Operations Specialist is responsible for providing a full range of professional, technical, and general support to clients and Bank personnel. The Treasury Operations Specialist provides service and support related to the Bank's commercial online banking platform and ancillary services; analyzing digital services and monitoring client activities to ensure smooth operations and compliance with policy, regulatory requirements, and risk management practices. The incumbent also assists in gathering information for management and board reporting, audits, risk assessments, and other initiatives.ESSENTIAL DUTIES AND RESPONSIBILITIESServes as the primary point of contact for business clients using online services such as ACH payments, mobile deposits, and wire transfers, providing exceptional support and resolving inquiries efficiently.Makes appropriate decisions on behalf of the Bank and clients quickly and effectively; escalating potential issues as needed to best meet the objectives of all parties.Follows up and follows through on all pending client inquiries on a timely basis while tracking all activities in the department's ticketing system and ensuring department service levels are met.Collaborates with vendors to quickly resolve client issues and ensure a seamless banking experience.Coordinates with the Operations Team, Information Technology Team, and Information Security Officer to escalate security issues to stop fraud activity; communicates and recommends fraud solutions to clients.Coordinates communication between the client, relationship officer and internal personnel to offer products and services to meet clients' needs.Performs periodic reviews and reapproval of clients utilizing treasury services; maintaining tracking logs, documentation, next-level approvals, and client files.Maintains department procedures and resources to ensure efficient processes, exemplary service, and business continuity.Understands and complies with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.ADDITIONAL RESPONSIBILITIESDemonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and managementDemonstrates high level of quality work, attendance and appearanceAdheres to all Company Policies & Procedures and Safety RegulationsAdheres to local, state and federal lawsUnderstands and complies with all company rules and regulationsAttends training and maintains a basic knowledge of procedures to ensure compliance with laws and regulations governing financial institutions, as they apply to your position and job responsibilities, with an emphasis on the BSA/AML/CIP, Consumer Privacy, Regulation CC, Information Security, Bank Protection Act, FACT-Identity Theft, Information Technology and GLBA.Additional duties as assigned as it relates to the positionSUPERVISORY RESPONSIBILITIESThis position does not have supervisory responsibilities.MINIMUM QUALIFICATIONSExperience in a banking operations or support position with a minimum of two years' experience.Ability to research, resolve, and troubleshoot issues of all complexity levels.Strong familiarity with business banking accounts, specialty deposits, payment processing and general bank operations.Comfortable with banking technology and experienced in tools like Microsoft Office and core banking systems.Ability to multi-taskMust be able to assess a situation and reach resolutions with or without supervisionStrong Analytical SkillsAbility to review and follow outlined policy and procedureStrong written and verbal communication skillsCOMPETENCIES:AdaptabilityCommunicationDecision MakingInitiativeInnovationOrganizationProfessionalismResults OrientatedSWB123

Created: 2025-02-08