Front Office Specialist

*POSITION SUMMARY*High-volume & growing Retina Clinic in search for mature and experienced employee who is dedicated and hard-working who is looking for an opportunity for growth. Must have strong multi-tasking skills & critical thinking skills. Ability to work independently or as a team.*ESSENTIAL FUNCTIONS*Demonstrates hospitality and professionalism to all patientsEnsures patients are registered and triaged in accordance with policyConfirms and schedules patient appointments, as well as cancellations, no-shows, and rescheduling requestsProcess patients' paperwork, ensuring all fields and data is obtainedEnsures patient demographic and insurance data is collected and entered correctlySchedules patient appointments accordinglyReviews schedules to fit each individual doctors scheduling preferenceAbility to multi-task and to change course of action or tasks as neededExcellent customer service and verbal communication skillsAbility to handle pressure from patients, office staff and providersOversee the schedule template to ensure appropriate patient flow is maintainedAbility to learn and participate in several Doctors Schedules & LocationsExtensive Knowledge and understanding of the following are required: Insurance benefits and verification processes, Patient balance collection processes, HIPAA, Texas Patient Privacy LawsPerforms all opening/closing procedures according to the assigned dutiesWorks on patient information in both Allscripts PM and EHR systemsWork well with the team and respect all co workersBe punctual and have strong time managementCooperates and communicates professionally with all staff members and physiciansCooperates and communicates professionally with all departmentsAssist satellite office staffParticipates in professional developmentTake on other duties as assigned*REQUIRED SKILLS*Ability to work independently and as part of a teamMust have strong organizational and time management skillsStrong critical thinking and problem solving skillsAbility to work under pressureDependable & ReliableCommunicate effectively with SupervisorMust be self-directed, exhibit team member attributes and have "customer-first" skillsExercises safe judgment in decision makingDemonstrates tact and understanding when dealing with patients, team members, members of other disciplines, and the publicMust possess honesty, integrity, and accountability*WORK ENVIRONMENT *The Front Office Specialist will work primarily in an office setting; weekly travel to satellite locations and outside meetings (see TRAVEL).*PHYSICAL DEMANDS*Must be able to move intermittently throughout the workdayMust be able to speak and write the English language in an understandable mannerMinimal lifting and carrying requirements*TRAVEL*Weekly travel to satellite locations- vehicle provided*DIRECT REPORTS *None*REQUIRED EDUCATION/EXPERIENCE*High School Diploma or GED*PREFERRED EDUCATION/EXPERIENCE*Customer service: 1 year (Preferred)Medical terminology: 1 year (PreferredComputer skills: 1 year (Preferred)*CERTIFICATIONS *N/AJob Type: Full-timePay: From $15.00 per hourBenefits:* 401(k)* Health insurance* Life insurance* Paid time off* Vision insuranceSchedule:* 8 hour shift* Monday to FridayEducation:* High school or equivalent (Preferred)Experience:* Time Management: 1 year (Preferred)Language:* English (Preferred)Work Location: In person

Created: 2025-02-03