Director of Loan Sales and Servicing

Description:We are Addition Financial, a member-owned, not-for-profit financial cooperative, offering comprehensive financial solutions that help members achieve their financial goals. Shareholder profits don't drive us and never have. Since 1937, we've been on a mission to bring financial success and education to everyone and make a positive impact in the lives of our members and the communities we serve. And we want your help to make that happen. We're looking for people who not only want to do meaningful, challenging work, but who also have a heart for service. If this sounds like you, keep reading and we'll dive into the specifics!SUMMARY:The Director of Loan Sales and Servicing will be responsible for overseeing the servicing operations across our residential, consumer and commercial portfolios. This includes Addition Financial originated loans as well as loans purchased and/or sold to and from other financial institutions. This person's expertise will drive the efficiency, accuracy and compliance of our loan servicing activities while maintaining an exceptional level of member service.Requirements:ESSENTIAL DUTIES AND RESPONSIBILITIES:• Develop and implement a comprehensive loan servicing strategy for mortgage, consumer, and commercial loans. This includes escrow, collateral protection insurance, solar loan servicing, titles, hardship workouts and secondary market oversight.• Provide leadership and direction to the loan servicing team.• Manage the end-to-end loan servicing process, including payment processing, claims processing, escrow administration, participation management and member inquiries.• Collaborate with cross functional teams to improve loan servicing processes and enhance the member experience.• Maintain a deep understanding of federal and state regulations governing loan servicing, including but not limited to RESPA, TILA, HMDA, and Fair Lending.• Champion the use of data analytics and business intelligence to drive informed decision making and process enhancement.• Ensure loan sale strategies are properly executed through Brokers and/or secondary market.• Ensure reporting and remittance of all reports and payments are received on time and accurate to any third-party investors.• Work with Accounting to ensure proper oversight and management of all purchased loan participations and sold participations. This includes reporting and remitting on these loans.• Mange call metrics for servicing team to ensure all calls are answered and responded to within the acceptable guidelines established by the credit union.• Develop and maintain relationships with external partners and vendors to enhance servicing operations.• Ensure compliance with all applicable laws, regulations and internal policies and procedures related to loan servicing.• Prepare and present regular reports on portfolio quality, and strategic initiatives to senior management.• Performs such other duties as assigned.• Work directly with state and federal regulators as well as any external audit firms to ensure compliance with all loan servicing rules and regulations.RequirementsBachelor's degree in finance, Business Administration, or a related field.Minimum 7 years in loan servicing with an emphasis on mortgage servicing and investor reporting, with at least 5 in a leadership role.Strong understanding of loan servicing laws and regulations.Proven track record of process improvement and optimizing operational efficiency.Analytical mindset with the ability to make informed decisions based on data and market trends.Exceptional leadership, communication, and interpersonal skills.Working With Us:We're continually recognized as a top employer because we understand people like you want more out of your career. Like making a difference in people's lives and in the community. Being part of a team that supports each other. Feeling good about the time you spend at work each day. And being able to balance your life while also earning a competitive base salary and benefits, including:401k with profit sharing contributionComprehensive medical, dental and vision coverage from leading insurance providersContinuing education and up to $5,000 in tuition assistance annuallyGenerous vacation and sick payPaid parental leave and volunteer time off.Major holidays off including Federal holidays that many other industries don't observe.Credit union benefits including reduced consumer/mortgage loan rates, free checks, and other financial services discounts.At Addition Financial, we accept you for who you are. We are an equal opportunity employer and do not discriminate based on race, color, creed, religion, national origin, sex, marital status, age, or disability/handicap with regards to recruitment, selection, placement, promotion, wages, benefits, and any other areas of employment. Personal perspectives and beliefs are what helps our team members, and our company, grow as a whole and we seek to nurture that inclusiveness. We welcome our team member's diverse viewpoints and work together so that everyone's voices are heard. So, if you're ready to take your career to the next level, Count Us In®.

Created: 2025-01-29