Bilingual Customer Service/Collections Representative -...

Job Description:NOW HIRING!! Now is the time to take THE NEXT STEP and come to CBE for a career. CBE Companies is looking to fill Spanish/English Bilingual Customer Service Collection Representative positions in Iowa for the 02.05.2025 class.As a Bilingual Customer Service Collection Representative, you will be responsible for establishing account resolution, obtaining confidential financial information, and analyzing credit bureaus. To succeed, you must thrive in a fast-paced, multi-faceted, deadline-oriented environment. We pride ourselves on a corporate culture with a strong track record of success, and we're looking for people who value opportunity, challenge, innovation, results and fun!Duties and Responsibilities:Work to reach a resolution on accounts placed with our officePromote and suggest urgent resolution of account(s) with consumer or authorized representativeAccurately assess consumer accounts to ensure appropriate actions are takenAttempt to secure payments for account resolutionFollow up with consumers who have indicated an interest in resolutionAdhere to call flow expectations of departmentWork and maintain individual work lists (Queues)Make all necessary updates in the collection systemMaintain an up-to-date working knowledge of state and federal laws pertaining to debt collectionEducation & Experience RequirementsMust be at least 18 years of ageHigh school diploma or GEDRead, write, and speak Spanish & English fluently18 months customer service or call center experience preferredComputer and typing skills requiredSelf-starter with great attention to detailPowerful communication, persuasion, and negotiation skillsAbility to do multiple tasks simultaneously and continually meet objectivesStrong work ethic demonstrated through attendance, individual and team goalsA competitive spirit, an unrelenting drive to be the bestAbility to learn new information and integrate processesBenefits401(k)401(k) matchingAD&D insuranceDental insuranceDisability insuranceEmployee assistance programFlexible scheduleFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offPaid trainingReferral programTuition reimbursementVision insuranceCBE Companies is an Equal Opportunity/Affirmative Action Employer. CBE Companies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender (including gender identity and transgender status), genetic information, disability, veteran status, or other protected statuses in accordance with applicable federal, state, and local laws. Background checks and drug testing required.#CF1CBE Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Job Type: Full-time

Created: 2025-01-25