Accounts Receivable Supervisor

Job purposeThis role is expected to build and maintain effective relationships with customers, co-workers, and management with a high degree of professionalism and exhibit excellent interpersonal, communication skills. In addition to assist the Controller with recommendations on credit holds, customer research, reporting, and account analysis.Duties and responsibilitiesAccounts Receivable teamManage AR team tasks and delegate where necessary.Support training and developmentManage time and attendance.Evaluate ongoing team member performance.Accounts Receivable Invoicing, Collections and ReportingEnsure timely daily invoicing, reviews and portal submissions.Ensure timely weekly collections and follow-up.Ensure timely daily cash review and application.Ensure timely weekly resolution for unapplied cash applications.Review credit memos for reasonableness and accuracy before approval submissionsMaintain adequate contact with sales and customer service teams.Resolve on-hold orders timely each day.Resolve customer inquiries within 24-48 hours.Ensure periodic reports are distributed to appropriate parties as scheduled.Customer Account ReconciliationsReview and initiate timely account credit limit reviews with Credit AnalystReview and apply customer credits timely.Ensure team researches and resolves account discrepancies and complaints in a reasonable timeframe.Internal and External Customer ServiceRespond to all inquiries within 24-48 hours and escalate to appropriate party when needed.Manage AR inbox and customer call line.Support Month End Close Processes and ReportingEnsure monthly close invoicing timelines met.Ensure all cash posted accurately and completely for close.Ensure all backlog orders completed or ship dates corrected.Ensure reports run and reviewed for approval and distribution.Cross Training in Other Accounts Receivable ResponsibilitiesNew Customer Credit Application and Credit AnalysisSetting up new customers in the accounting systemCreating and processing invoicesCash Application Ad Hoc requests and projects as required.QualificationsBachelor's degree preferably in Accounting, Finance, or Business or 7 years of related work experience with an Associate's degree.Preferred: 5 years of supervisory experienceERP experience required (Epicor Kinetic experience a plus)Related work experience in Accounts Receivable and/or Accounting with a strong focus on billing, collections, reporting, and process improvements.Open-minded, critical thinker with stellar problem-solving skills but unafraid to ask questionsAbility to manage a small team and handle varied situationsAbility to shift between tasksSkilled in customer account reconciliations and resolutionsAble to plan, organize, and prioritize daily activitiesAble to manage third-party invoicing and payment platformsHighly motivated self-starter with excellent interpersonal and communication skillsCustomer service-focused Collaborative team player able to teach and guide othersAttentive to details and possess strong recordkeeping skillsDiligent, assertive, and patient Intellectually inquisitiveIntermediate in Microsoft Office including TeamsSupervisory ResponsibilitiesEmployee Supervised - AR Team (3-4 Employees)Physical DemandsWhile performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit, walk, and stand. The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds and infrequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, peripheral vision, and ability to adjust focusSafety RequirementsAbility to wear required PPE if in any manufacturing area.The hiring range for this position is $50,000 to $58,000 per year. This range is an estimate, and the actual salary may vary based on the candidate's experience, skills, and qualifications. DNP offers a competitive and comprehensive total rewards package. The benefits for this position include health, dental, vision, critical illness, life insurance, flexible spending, retirement, paid time off, pet insurance, and many retail discounts.DNP IAM is a 100 percent U.S. subsidiary of Dai Nippon Printing Co., Ltd. (DNP) - the world's largest manufacturer of dye-sublimation media for photo printers and thermal transfer ribbons and barcode printers. DNP Imagingcomm America Corporation has the broadest selection of solutions for the photo retail market and products designed to address retailer's specific business goals and objectives"”backed by the quality and reliability today's customers expect. Manufacturing, sales, and development offices of dye-sublimation media for photo printers are in Concord, NC, and more information is available at Imagingcomm America Corporation is an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status

Created: 2025-01-24