Patient Financial Navigator

*ENTRY LEVEL CAREER OPPORTUNITY OFFERING*:* Bonus Incentives* Paid Certifications* Tuition Reimbursement* Comprehensive Benefits* Career Advancement* This position pays between $17.90 - $20.90/hr based on experience­­­­ */*/*/*This position is an onsite role, and candidates must be able to work on-site at Thedacare Medical Center,* *Appleton, WI/*/*/*/***The Opportunity:*We are searching for the next Financial Navigator champion. The Financial Navigator role will be responsible for guiding patients through their financial journey during their stay at the facility and immediately post discharge. The Navigator will be assigned to a patient at the time of service and will be available up to 30 days post discharge. The Financial Navigator will serve as an onsite point person for the patient in order to reduce confusion between the patient and the separate functional areas of financial services. Key support function of the Financial Navigator will include, but are not limited to, triaging financial questions, providing patient education, performing onsite patient rounding, answering customer service calls, and facilitating process improvement projects for the patient's financial journey.*Job Responsibilities:** Navigator will have subject matter knowledge in the following functional areas:* Financial Counseling* Public Benefits Eligibility* Billing* Customer Service* Ability to triage patient questions and ensure resolution* Perform regular patient rounding in the registration lobby to ensure efficient patient throughput and optimal patient experience* Take a proactive approach in patient education to improve:* Patient experience to improve financial performance* Ensure continuity on challenging in-house cases* Face-to-face connection with patients throughout their care journey* Real time feedback and issue resolution* Proactively identify financial process gaps* Maintain consistent communication and collaboration with the client patient care advocate or designated personnel that receives external patient inquiries, concerns, or complaints* Communicate and collaborate with other personnel as needed, including case management, social workers, customer service or physician liaisons* Produce monthly operating report for executive review* Trend analysis of issues discovered, actions taken, project proposal, etc.* Answers inbound phone calls during peak call hours* Researches and responds to account inquiries in a timely manner* Knowledge of all aspects of the revenue cycle and processes to troubleshoot and resolve issues* Must demonstrate critical thinking, problem solving and knowledge of all the Revenue Cycle areas and processes to be effective in the position* Work with leadership team to implement workflow changes if appropriate* Communicate patterns and trends with other departments to improve work standards* This position will work closely with the customer service department to ensure we have a standardized approach in training, education, technology, and processes* Performs other duties as assigned*Required Qualifications:** High School diploma/GED required* Ability to travel within the state* CRCR Required within 6 months of hire *(Company Paid)**Experience We Love:** 3-5 years' experience in multiple areas of the revenue cycle is preferred, including but not limited to a financial counselor role, customer service role, or other applicable roles.* Prior customer service and/or hospital experience is a plus.#INDHPJob Type: Full-timeBenefits:* 401(k)* Dental insurance* Employee discount* Flexible schedule* Health insurance* Health savings account* Life insurance* Paid time off* Parental leave* Professional development assistance* Retirement plan* Tuition reimbursement* Vision insuranceEducation:* High school or equivalent (Required)Experience:* Customer service: 1 year (Required)* Hospital: 1 year (Preferred)* Revenue cycle process: 2 years (Preferred)Willingness to travel:* 50% (Required)Work Location: In person

Created: 2025-01-15