LPN / Licensed Practical Nurse - Intake and Triage - ...

Housecall Providers Providers is a Portland area nonprofit organization and one of the largest providers of medical care exclusively in the home in the Western United States. We are proving every day that in home medical services for homebound and chronically ill patients can improve health outcomes, increase patient comfort, reduce health care costs and increase provider satisfaction. We are a proud part of the CareOregon family of health organizations.Our MissionImproving lives by bringing health care home.Our VisionTo sustainably transform home-based medicine so all homebound adults and those living with serious illness have access to care that improves their quality of life.Our ValuesCompassion and respect, authentic relationships, collaboration, courage, social justice.Diversity StatementWe embrace the diversity of our employees, patients, and those who care for them. Through awareness and advocacy, we are working to create health equity by recognizing and reducing barriers that affect non-dominant groups within Housecall Providers and our communities at large.The quadruple aim is real at Housecall ProvidersIn home medical care for homebound patients is proven to increase patient comfort, improve health outcomes, reduce health care costs and increase provider/care team satisfaction. Housecall Providers has saved Medicare millions of dollars, while providing better care to our patients, ensuring greater patient comfort, improved health outcomes and care team satisfaction. With the population aging, more people are suffering from multiple chronic conditions and degenerative diseases. This trend will continue as roughly 10,000 baby boomers a day enter the Medicare system.If you receive an offer of employment for this position, it is contingent on the satisfactory completion of a pre-employment background check, immunization review, and drug screen (including THC/Marijuana). CareOregon is a federal contractor and must comply with all federal laws.Job TitleLicensed Practical Nurse/Intake and Triage - HospiceDepartmentHCP-HospiceExemption StatusNon-ExemptRequisition #24755Direct ReportsN/AManager TitleHospice Clinical SupervisorPay & BenefitsEstimated hiring range $ 68,000 - $83,000/year, 5% bonus target, full benefits.NotesThis hybrid position works Friday to Monday, 10-hour shifts. 75% of work will be done remotely, providing telephonic nursing triage, and 25% of work will include seeing patients in the field.Job SummaryThis position is responsible for providing clinical triage support to patients, families, and caregivers as well as supporting the hospice field staff and informing the clinical staff if a home visit is needed. This position also reviews clinical documents including medication records and referral information as part of the hospice intake process as well as providing phone support in the hospice office as needed. This position will also include support for the field nurses when needed, including phones calls, and focused visits, under the direction of a RN and per the plan of care.Essential ResponsibilitiesManages all incoming phone calls for hospice.Under direction of an RN, reviews all incoming referrals and collaborates with clinicians to gather necessary information to determine appropriateness for hospice services. Collaborates with Medical Directors and hospice leadership as needed.Collaborates with RN and other members of the hospice office regarding referrals to ensure timely intakes are scheduled.Provides telephonic triage support to patients, families, caregivers as needed for Hospice field staff and advocates for patient needs through support and communication with hospice IDT.Assists in reviewing and assigning RN case manager and Hospice team to new referrals.Under direction of an RN, makes patient visits as needed for back-up and support.Gathers and reviews medical records and medication list for accuracy.Responsible for documentation in the electronic medical records, assuring accuracy, completeness and compliance with regulations, certification standards, legal and ethical standards according to policies and procedures.Assists with hospice chart reviews, as requested.Orders DME, medications or supply refills through PBM/3rd party vendor, as appropriate and in line with the practice standard.Organizational ResponsibilitiesPerform work in alignment with the organization's mission, vision and values.Support the organization's commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.Strive to meet annual business goals in support of the organization's strategic goals.Adhere to the organization's policies, procedures and other relevant compliance needs.Perform other duties as needed.Experience and/or EducationRequiredGraduate of an accredited LPN training programCurrent unencumbered LPN license in the State of OregonMinimum 1 year experience in hospice, palliative care/oncology, geriatrics and/or home healthCPR certification at hire or within 6 months in positionPreferredMinimum 2 years' experience in hospice, palliative care/oncology, geriatrics and/or home healthExperience providing triage support for patientsKnowledge, Skills and Abilities RequiredKnowledgeKnowledge of Federal, State and Local regulations, Hospice Medicare Conditions of Participation, and HIPAA privacy rules and regulationsSkills and AbilitiesDemonstrates ability in case management, nursing and counseling in a home-based settingPractice within the scope of license, certification or registration, where applicable, and as required by law and regulationMust have general computer skills and a working knowledge of Electronic Medical Records systems, MS office, Outlook, and the internetExcellent interpersonal skillsAbility to tolerate and manage griefAbility to work both independently and collaborativelyAbility to work under pressure to meet deadlinesAbility to take initiative and utilize innovative techniques and ingenuityAbility to interact with various departments throughout the organizationAbility to work flexible hours, if neededAbility to plan, prioritize and coordinate multiple projects or tasksAbility to work effectively with diverse individuals and groupsAbility to learn, focus, understand, and evaluate information and determine appropriate actionsAbility to accept direction and feedback, as well as tolerate and manage stressAbility to see, read, hear, speak clearly, sit, and perform repetitive finger and wrist movement for at least 6 hours/dayAbility to lift, carry, push, pull, bend and/or pinch small objects for at least 3 hours/dayWorking ConditionsWork Environment(s): Indoor/Office Community Facilities/Security Outdoor ExposureMember/Patient Facing: No Telephonic In Person Hazards: May include, but not limited to, physical, ergonomic, and biological hazards.Equipment: General office equipment and/or mobile technologyTravel: May include occasional required or optional travel outside of the workplace; the employee's personal vehicle, local transit or other means of transportation may be used.Schedule: Occasionally required to work more than 8 hours per day.#LI-HybridCandidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment.Veterans are strongly encouraged to apply.We are an equal opportunity employer. CareOregon considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.Visa sponsorship is not available at this time.

Created: 2025-01-13