Claims - Specialist

Claims AnalystJoin the Oak Harbor Freight Lines family, where success and tradition meet in a regional trucking story spanning over a century. With 107 years and counting of dedicated service across Washington, Oregon, Idaho, Nevada, Utah, Arizona, and California, we are more than just a company - we are a legacy. We are on the lookout for individuals who are ready to drive their careers forward as part of our team. Are you ready to be a part of our journey?The claims analyst will mitigate and manage claims expenses to Oak Harbor and work to ensure customers satisfaction when customer shipments are damaged or lost.Benefits:• Medical, dental, vision - You choose which plan suits you and our family.• Single person pays 0% up to 2% of gross income.• Entire family pays 0% up to 4% of gross income.• 401K - 100% match up to 5% of Employees Contribution.• Holiday pay after your 90 days.Company Paid Life Insurance.Essential Duties and Responsibilities:• Receive, investigate, and process cargo claims per OAKH Policy and Federal Statute• Maintain accurate claims files.• Print / Scan claims from the "Claims Email Inbox".• Assist and educate Internal / External Customers regarding claims processes.• Answer status calls regarding claims and provide customer support during the claims process to ensure positive experience for our customers.• Assist with Salvage/OSD requests.Experience, Skills, and Qualifications:• Transportation (Freight) and/or Claims Investigation experience preferred.• Basic knowledge of NMFC rules and regulations in an LTL environment preferred.• 1+ year experience in claims in an LTL environment preferred.• Excellent communication skills.• Ability to think critically.• Ability to work successfully with internal / customers to resolve issues/claims.• Strong PC proficiency and experience using MS Office products.• AS400 experience preferred but not required.• H.S. diploma or GED/equivalent required.Harbor Freight Lines is an Equal Opportunity Employer

Created: 2025-01-11