Service Technician

Job Title: Service TechnicianLocation: Oshkosh, WIBusiness Unit: Field, ServicesFLSA Exemption Status/Classification:Non-ExemptDuration:12-month ContractWork Type: HybridSummaryThe Service Technician II is responsible for providing intermediate-level technical support ensuring the highest quality technical service to clients regarding field activities including installation and servicing voice, data, and video systems and equipment including associated wiring, power, or peripheral equipment.Essential FunctionsSupplies intermediate technical level support to client requests for emergency, routine, and remedial maintenance of complex telecommunications equipment and circuitsPerforms moves, adds, and changes activities as requiredSupplies intermediate-level technical support with new installation and major upgrade activitiesSupports the development, design, installation and maintenance of internal and external client networksSupports the computing hardware including PC's, Windows Servers, and peripheral devicesPrepares and maintains installation records and documentationPromotes professionalism by displaying a positive, professional image and excellent attendanceResponds promptly to client complaints regarding workmanship and re-occurring service problems; personally follows through on client inquiries and requests; completes assigned projects within time frames committed to customersProvides intermediate-level technical leadership and guidance in solving problems encountered in the field and takes personal responsibility for correcting client service problemsWorks towards favorable response to company client satisfaction surveysSupports retention of the existing and future client baseEnsures minimization of chronic and re-occurring system and equipment troublesAdditional Specific Duties and ResponsibilitiesExperience with Avaya Definity G3, Aura CM5 and CM8 systemsTasks will include migrating users from older Avaya systems and to newer Avaya systems, replacing older phones and newer phones (including IP phones) and performing required troubleshooting.Migrate overhead paging connections to the new system along with any analog ports and digital phone cross-connects.Contacting and coordinating with Century Link/Lumen to move DID numbers on the planned cuts.Interact with the customer's ticket queues to ensure issues are being addressedRequired QualificationsAA/AS or BA/BS in Computer Science, or related technical/Business fieldMinimum of two (2) years of Avaya product lines experienceA high degree of general network experience is preferred including administrative and desktop support, client support, and interpersonal experienceAbility to effectively present information to senior-level technicians and customer groups in written and verbal formatsAbility to effectively respond to common inquiries or complaintsTechnological Skills:Digital PBXVideo ConferencingVoice Mail ApplicationsAudio TeleconferencingCall Center SolutionsUnified MessagingAutomatic Call Distribution (ACD)High-Speed Dedicated Data linkComputer/Telephone IntegrationSynchronous Optical Network (SONET)VOIPHigh-Speed Internet AccessWirelessExperience with the installation and support of network operating systems such as Microsoft Windows ServerExperience with installation and support of Windows desktop operating systemsAbility to organize and prioritize responsibilities, with an intense attention to detail.Ability to define problems, collect data, establish facts, and draw valid conclusions.Ability to apply principles of logical thinking to a wide range of intellectual and practical problemsMay also be required to transport equipment and supplies from inventory location to field sites.Routine lifting is required; one must be able to lift a minimum of 50 poundsTypical telecommunications field work environment: client sites; indoor and outdoor; some inclement weather; working in cramped dimly lit equipment rooms; in/near construction sitesElectrical hazards may be encountered while working in equipment rooms, ceilings, and on/near construction sitesOther hazards as typically found on construction sitesDesired/Preferred QualificationsMinimum of two (2) years of hands-on experience dealing with analog and digital communications hardware and associated protocolsBasic college-level math capabilitiesNotes:Supervisory Responsibility:NoneTravel: Less than 10%Work schedule: 7am-4pm around this shift (open to part time and full time)Remote/onsite: 3 days in office to start until the new person has everything down. Then we will discuss hybrid possibilitiesWork EnvironmentAbility to handle multiple priorities and demands in a fast-paced environment.This job operates in a professional office environment.This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical EnvironmentPhysical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.Other Duties/ChangesThis job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job.Duties, responsibilities, and activities may change at any time with or without notice.At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities, and activities that the employee is expected to perform as determined and directed by our client.EEO StatementOur client provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities.All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.For further details please view the Equal Employment Opportunity Posters provided by OFCCP.Benefits:Medical, Vision, and Dental Insurance Plans401k Retirement FundAbout the Company:IT Modernization and TransformationWe provide secure, on-demand IT services to help businesses adapt to a rapidly changing world. Our solutions enable digital transformation, collaboration, and cloud adoption. Join our talented team and contribute to building a better future. We value diversity and inclusion.25-16270 #gttnonit #gttjobs

Created: 2025-01-08