Pharmacy Support Account Manager (Pharmacy Technician)

Please note: This position does not involve sales or cold calling; this is a customer technical support role.This is an in-person position working out of our Grapevine, TX office.Liberty Software takes great pride in being set apart for its client relations and support and is looking to expand our support team by adding a new Account Manager who strives for stellar customer service and continuous improvement in every interaction.Account Managers become subject matter experts of Liberty's software products and must be able to cater to a broad range of pharmacy's needs. Account Managers receive inbound phone calls, emails, chats, and escalated tickets from their accounts. Account Managers focus on software support while acting as the dedicated point-of-contact for their assigned pharmacy clients. It is their responsibility to ensure open tickets are addressed and updates are communicated back to the pharmacy in a timely and professional manner. By providing superior customer service and getting to know the unique needs of assigned accounts, Account Managers are able to build and maintain strong relationships with their clients. Account Managers should be able to troubleshoot and prioritize incoming inbound software support tickets and follow appropriate escalation paths.Job responsibilities include (but are not necessarily limited to):Build and maintain strong, long-lasting customer relationships with all members of assigned accounts, including pharmacy owners, pharmacists, technicians, and clerksProvide guidance and aid to configure software and computer settings to customize software to best meet each client's unique needsEnsure the timely and successful delivery of solutions to clients' unique needs, working with internal departments to ensure project resolutionsCommunicate clearly with clients over the phone or by email about status of purchases, trouble tickets, and various requestsAssist with high severity requests or issue escalations as neededBecome an expert on Liberty's software suite to guide clients in best practices for their specific needsProvide onsite and web-based training of Liberty's pharmacy software as neededProvide on-call assistance when assignedPosition Qualifications:At least two years of relevant experience required, such as experience with customer service, retail pharmacy, computer technician, call center, or similar.Pharmacy Technician certification and retail pharmacy knowledge a plusBachelor's degree in business, communications, computer science, or other related field a plusProfessional and friendly demeanor is a mustDemonstrated ability to communicate by phone, ticketing system, and email internally and to members at all levels of client organizations, including pharmacy owners, pharmacists, technicians, and clerksProven ability to shift between multiple tasks and manage competing needsStrong attention to detailExcellent listening, documentation, and critical thinking skillsWhy work at Liberty Software? Our benefits start Day 1 and include...100% paid medical and life Insurance for team members, with option to add dental and vision insurance coverage at no costOption to enroll immediate family members available with Liberty contributing 50% of monthly premiumFully vested 401K matching on a pre- or post-tax basisLiberty-paid HSA contributions every paycheckGenerous PTO plan and paid holidaysAnnual tuition reimbursement program and professional certification courses availableAdoption expense reimbursement programDependent Care FSA availability providing tax savings for qualifying child care expensesCounseling resources (including mental health, financial planning, etc.) freely available to all team members and dependents through Optum EAPFully-stocked breakroom...and much more! Learn more about Liberty Software at #ZR #ID

Created: 2025-01-04