Collection Representative (bilingual Spanish/English)

*United Consumer Financial Services* (UCFS) has been a growing leader in the financial services industry for over 40 years as a subsidiary of a Fortune 100 company. We are dedicated to providing world-class service to our customers, enhancing the lives of those in our surrounding communities as well as being committed to the well-being, engagement and career development of our highly-valued workforce.The *Collection Representative* is responsible for processing calls for customers with up-to-date, delinquent, closed or charged-off accounts while maintaining positive relationships with distributors and customers._*JOB DUTIES*_* Adequately process inbound/outbound calls on up-to-date, delinquent, closed or charged-off accounts.* Recognize specific scenarios that require specific collection questions answered in compliance with the FTCPA and FDCPA.* Properly request all UCFS collection letters (including Attorney letters).* Effectively use all options available on the Collection and Inquiries system menus.* Identify customer disputes and appropriately code disputes for the problem resolution queue.* Utilize the Internet for skip tracing purposes.* Sufficiently keep post-call processing to a minimum and follow all guidelines pertaining to after call work.* Maintain all collection objectives (based on hourly goals).* Negotiate with customers payment arrangements on accounts that become delinquent on the first payment.* Schedule one time or recurring EFT bank payments for customer.* Schedule one time or recurring credit/debit card payments for customer.* Properly process specific customer requests through the flag for review reports.* Appropriately request all necessary documents to maintain account and follow consumer's request.* Perform additional assignments as required to assist in achieving Team and Company goals._*SKILLS & ABILITIES*_* Ability to negotiate payment plans with customers.* Ability to calculate figures and amounts as they relate to settlements on accounts.* Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.* Ability to read, write and perform mathematical calculations.* Proficiency with a computer, standard office equipment and computer programs, including but not limited to Outlook, Internet/search engine savvy._*MINIMUM QUALIFICATIONS*_* High school diploma or equivalent required.* One year collection and/or call center experience.* Knowledge of Billing and Collections procedures._*BENEFITS*_* Health, Dental, Vision, 401k, Life Insurance, Paid Holidays, Vacation, Casual Dress, and more._*WORKING CONDITIONS*_This position operates in a professional office environment at UCFS offices in Westlake, Ohio.indspJob Type: Full-timeBenefits:* 401(k)* 401(k) matching* Dental insurance* Disability insurance* Employee assistance program* Flexible schedule* Flexible spending account* Health insurance* Health savings account* Life insurance* Paid time off* Paid training* Vision insuranceApplication Question(s):* Please indicate your desired pay range.Work Location: In person

Created: 2025-01-01