Patient Care Coordinator

Business Unit: Otto Bock Patient Care, LLCLocation:Detroit, MI, US, 48201Contract Type: regularScope of employment: full-timeContact Person: Lisa CastroContact Information:Job ID: 7155Summary StatementSince 1944, Wright & Filippis (W&F) has built a well-earned reputation as a leader in prosthetics, orthotics, and accessibility solutions. Over 76yrs strong, we are committed to improving the lives of our patients. In 2020, Wright & Filippis joined Ottobock Patient Care. Together, we help people maintain or regain their freedom of movement.. We are all about excellence and innovation - in the people we employ as well as in our products and services. Great people drive our culture and you'll you have the chance to grow in an ever-changing field, improve access to care, and most importantly deliver the best possible patient care experiences. Our employees are actively involved in shaping both our company and our industry.We are currently looking for a Patient Care Coordinator at our Patient Care Clinic at the Rehab Institute of Michigan in Detroit.Duties & ResponsibilitiesProvide administrative support of the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals. Assist with scheduling or modifying patient appointments.Ensure customers receive the best service possible and concerns are satisfactorily resolved.Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.Assist in securing insurance authorizations for patient cases as needed.Create patient account profile in the Medical Record system.Perform light shipping and receiving of medical device products and components.Maintain a clean office work environment.Accept cash payments from patients as appropriate.Comply with Corporate Compliance and HIPAA responsibilities.Perform other duties and special projects as assigned.QualificationsProficient in MS Office and databases.Outstanding communication and interpersonal skills.Demonstrated ability in critical thinking and problem-solving.Excellent organizational, analytical, and time management skillsHigh school diploma or equivalent.Two years of office administrative management, preferably in a medical/dental/therapy office.Experience with medical terminology, accounts receivable, insurance collections or billing preferred.Knowledge of Medicare, Medicaid preferred.Customer service experience.BenefitsMedicalVisionDentalHealth savings accounts with employer contributionFlexible spending account optionsCompany-paid life insurance policyPaid time offCompany holidaysFloating holidays100% company-paid short & long-term disability401k match up to 3.5%Diversity at OttobockFor us, the focus is on treating each other with respect and enjoying our work. We value diversity and therefore expressly welcome all applications regardless of gender, age, nationality, disability, ethnicity and social origin, religious beliefs or sexual orientation. This includes special consideration for severely disabled individuals with equal suitability.Your future at OttobockOttobock's products and services in the areas of Prosthetics, NeuroMobility, Patient Care, Exoskeletons developed by 'SUITX by Ottobock' and Business Solutions ensure independence and quality of life when personal mobility is restricted. With over 9,000 employees in almost 60 countries, our company is the world market leader in technical orthopedics.Your ideas and commitment will inspire your colleagues and staff, and will further the interests of Ottobock. Be part of a dynamic, growing company with flat hierarchies. We offer a richly diverse field of work, individual development opportunities and extensive qualification programs in our Ottobock Academy.Please only apply via our online job portal at jobs.ottobock.com. Please quote the Job-ID for the position in question, and also state your earliest starting date and salary requirements. We look forward to receiving your application!Nearest Major Market: Detroit

Created: 2024-11-15