New Patient Coordinator

*Purpose: *The New Patient Coordinator - Appointment Scheduling position is responsible for scheduling new patient appointments in the appropriate software program. The position also processes related paperwork, makes the initial request for a referral and for necessary medical records, and may be expected to perform other clerical work.*Responsibilities/Essential Functions:*· Answers all incoming phone calls for new patient appointments in a timely and courteous manner.· Schedules / reschedules new patient appointments in a timely and efficient manner.· Effectively handles initial conversations with patients regarding financial matter with tact and diplomacy, ensuring the highest level of confidentiality.· Requests initial referral / authorization and medical records for new patient packets. Prepares and mails thank-you letters and new patient packets in a timely and professional manner.· Continually updates patient chart information for expired, PRN, and discharged patients, and provides list to billing office in a timely manner. Effectively maintains manual files on patient status changes and notes in chart if patient is in a skilled nursing facility.· Accurately processes and closes accounts for new patients not presenting for treatment.· Effectively participates in marketing / outreach efforts to referring physician offices and outside office staff.· Ensure plants / flowers are ordered for expired patients, as appropriate.· Accurately updates forms for department and orders supplies as needed.· Cross-trains in all other New Patient Department positions; maintains a strong working knowledge of each position.· Effectively performs other clerical duties as assigned.*Experience, Qualifications/Education:*· High school diploma or equivalent required· Zero to two years related work experience or training; strong customer service background, preferably in healthcare environment Strong customer service background, preferably in health care environment Experience with orientation and training· Knowledge of computer/telephony support, preferably in a health care environment· Excellent verbal communication skills· Competence with computer processing functions and other standard office equipment· Ability to manage and prioritize multiple tasks· Ability to calmly and professionally resolve customer issues with diplomacy and tact· Ability to work independently with minimal supervision· Strong organizational skills*Working Conditions: *· This position functions primarily indoors in a medical / business environment. Employee may be subject to blood borne pathogens, radiation, bio waste and other medically-related factors, with exposure to moderate noise levels.· Visual acuity to read and compute screen and paper documents; close and distance vision, peripheral vision depth perception, ability to adjust focus; hearing acuity to converse with staff and customers;ability to walk, stoop, bend, kneel, and lift and move 25 pounds on a regular basis; ability to sit for hours at a time*.* Employee will be exposed to moderate noise levels, interruptions, and occasionally asked to work evening and weekends as needed.Job Type: Full-timePay: $21.00 - $24.00 per hourBenefits:* 401(k)* 401(k) matching* Dental insurance* Disability insurance* Employee discount* Health insurance* Life insurance* Paid sick time* Paid time off* Referral program* Tuition reimbursement* Vision insuranceMedical Specialty:* OncologySchedule:* 8 hour shift* Monday to FridayExperience:* New Patient Scheduling: 2 years (Required)Ability to Relocate:* San Marcos, CA: Relocate before starting work (Required)Work Location: In person

Created: 2024-11-13