Client Response Services Helpdesk Agent

Job Title : Client Response Services Helpdesk Agent (Draper, UT)Duration: 6+months ContractWork Type: OnsiteLocation: Draper, UTJob DescriptionAre you a passionate tech enthusiast with a knack for problem-solving? Join our dynamic team as a Client Response Services Helpdesk Agent in Draper, UT. We're seeking a dedicated individual to provide exceptional technical support to our clients.Job Responsibilities:Technical Support: Address client inquiries and issues via phone, email, and chat, ensuring timely and effective resolutions.Problem Solving: Leverage your technical expertise to troubleshoot complex issues across various systems and platforms.Customer Service: Deliver world-class support, building strong relationships with our clients.Collaboration: Work closely with engineering teams and product owners to identify and resolve technical challenges.Knowledge Management: Maintain and update our knowledgebase to enhance support efficiency.Process Improvement: Proactively identify opportunities to streamline processes and improve overall support quality.Qualifications:Required:Minimum 2 years of experience in technical support within an enterprise environment.Strong technical knowledge of Microsoft Windows platforms, networking, and Active Directory.Proficiency in Microsoft Office Suite and basic understanding of Citrix/VMware/VDI.Excellent communication and interpersonal skills.Ability to work effectively in a team-oriented environment.Preferred:Bachelor's degree in Computer Science or related field.Experience supporting Microsoft Exchange, SharePoint, and Mac systems.Proficiency in Unix command line and voice infrastructure systems.Fluency in Japanese, Mandarin, or Korean for our Asia language support team.Benefits:Competitive salary and benefits package.Opportunities for professional growth and development.Collaborative and supportive work environment.Benefits:Medical, Vision, and Dental Insurance Plans401k Retirement FundAbout The Company:Leading global investment banking, securities, and investment management firm. Committed to driving progress and innovation for clients, shareholders, and communities. Values diversity and inclusion.Keywords: technical support, helpdesk, client service, IT support, Microsoft, Windows, networking, problem-solving, customer service, collaboration, knowledge management, process improvement, Draper, UT.24-12776 #gttnonit #gttjobs

Created: 2024-11-11