Sales & Service Representative (Bank Teller/Universal ...

OverviewAre you a people person? Be a First Citizens person! Join our Beverly branch team and make a difference.This is a full-time position and will be located in-branch at 57 Enon Street in Beverly, Massachusetts. The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. This role will also facilitate customer awareness and education of bank capabilities, tools, and resources.The successful candidate will demonstrate:Communication Skills: Comfortable and confident with proactively engaging in conversation; Demonstrates professionalism and empathy in customer interactionsAdaptability: Has the ability to learn and adapt quickly to new information and technologyTeamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationshipsFlexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently; Able to process information and move quickly through problem resolutionResponsibilitiesThe essential functions of the job include, but are not necessarily limited to, the following:Engaging customers in conversation to understand their banking needs and preferencesProcessing transactions accurately and efficientlyProviding assistance with account servicing needsFacilitating customer awareness and education of bank services, including digital banking capabilitiesIntroducing customers to other branch team members or bank partners who are able to provide solutions for their financial needsQualificationsRequired Education: High School Diploma or GEDRequired Experience:6+ months of face-to-face customer service experience1+ years of recent cash-handling experiencePreferred Skills and Experience:Sales support (cold-calling, appointment setting, etc.)Prior experience working in a retail banking environmentWorking knowledge of Microsoft OfficeStrong written and verbal communication skillsIf hired in Massachusetts, the base pay for this position is generally between $19.29 and $26.10 per hour. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. First Citizens benefits programs are designed to meet our associates where they are in life. Full time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: #LI-KL1

Created: 2024-11-01