Customer Service/Debt Collector

Description:The most prestigious lending institutions entrust Zwicker & Associates, P.C. to protect their legal interests throughout the country. Zwicker & Associates P.C. is a national creditor rights law firm whose focus on ethics, compliance, and assertive representation of our clients' interests makes us the industry leader in debt collection. Founded in 1991, Zwicker represents creditors in a variety of consumer and commercial recovery and litigation efforts. Zwicker is headquartered in Andover, Massachusetts, and maintains office locations throughout the United States.We are currently seeking Debt Collectors to join our team. Several openings are available. The role provides paid onsite training for four weeks including weekly pay and monthly bonuses. The start date for the role is December 2nd. The base hourly rate for this position is $17.00-$20.00 with uncapped bonus potential.The office is located at 80 Minuteman Rd, Andover, MA, 01810 and the role is fully onsite for the first 90 days of employment with potential flexibility after.The schedule is Monday - Friday, no weekends. Business hours run from 8 AM - 7 PM.BenefitsHealth insuranceVision insuranceDental insurance401(k)Paid time offResponsibilitiesEstablish contact with borrowers to discuss delinquencies and ability/willingness to pay and to identify the appropriate repayment programs/options available to themRecord accurate and detailed notes; update account status and card member's information into computer systemMeet or exceed daily, weekly and monthly performance goals, deadlines and objectivesComply with policies and procedures of Zwicker & Associates, P.C.Comply with FDCPA and state consumer protection laws.Requirements:Above average administrative and phone skillsStrong negotiation skillsExcellent communication skillsWell organized, results drivenEffective decision-making skillsStrong listening, interpersonal, oral, and written communication skillsBasic computer skillsBasic math skills. You will be required to complete a standard math skills assessment. Failure to satisfactorily complete this assessment could result in termination of employment.Physical QualificationsBe able to lift 5 pounds or greaterBe able to sit 90% of the work day at timesBe able to bend at the waist and be mobile when neededBe able to read and comprehend position-specific documents and correspondenceBe able to operate a computer, phone, and/or equivalent devicesBe able to communicate in a common language with (or to) individuals or groups verbally and/ or in writingBe able to complete a minimum of a 40 hour flexible workweek schedulePlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management.This is a full time, full benefit position. Benefit package includes medical, vision, and dental insurance, long term disability insurance, life insurance, compensated time off including paid holidays, and 401K with match.This an hourly rate position plus the potential for a monthly bonus - bonus' are not capped.EOE, drug free workplace.Please review our Applicant Privacy Notice at

Created: 2024-11-01