Financial Services Representative / Teller - Brighton ...

A Day in the Life:Our Financial Services Representatives provide a complete member service experience by assisting members to review their overall financial situation and make product or service recommendations. The position uses sound judgment while assisting members with professionalism, integrity, accuracy and expediency.ScheduleThis position requires working a standard 40 hour week during Branch hours of operationsMonday - Thursday 8:45am-5:45pmFriday 8:00am-6:15pmRotating Saturdays 8:45am-1:15pmEmployees work every other Saturday and receive a consistent day off during the week to offset their hoursScheduled hours could change based on business need and future department growth.Pay & BenefitsThis position starts at $18.00/hour and includes shift premiums of an additional $2.00/hour for Saturday hours.100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability PremiumsUp to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays401(k) with a 2:1 MatchTuition ReimbursementUp to 12 Weeks of Paid Parental LeaveWork Location - This position is an onsite role at the assigned branch. 8510 W. Grand River Ave. Brighton, MI 48816, USAAn offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (onsite) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangements or allow employment outside the city and/or state of residency in which the new hire resides at the time of offered employment.How you can be successful in this role:Assist members in a friendly, professional manner, and support the Credit Union's mission statementDemonstrate flexibility and a positive attitude when faced with complex situationsAnalyze, research and resolve problems and discrepanciesUse knowledge and judgment to protect members and the Credit Union from lossUnderstand and comply with federal and other regulations relating to financial products and services as well as MSUFCU policies and procedures and regulations pertaining to the Bank Secrecy ActFollow safety and security procedures regarding robbery and emergency situations, third party access to secure areas, and communicate suspicious activity to management.Participate in training activities to ensure compliance with Credit Union policies, state and federal regulationsManage time efficiently and take initiative within the branch; seek opportunities to develop or enhance knowledgeActively participate in Credit Union initiatives and promotions and achieve assigned financial service goalsTake on risk and utilize lending and disbursal limits commensurate with levelCounsel current and prospective members about Credit Union products and servicesWhat Knowledge, Skills and Abilities you can bring to the role:Education/Certification: High school graduate or equivalent.Experience Required: No Financial Industry experience necessary; Customer Service experience preferred.Effective communication & Interpersonal skillsAnalytical skills and the ability to work with a teamTyping skills with emphasis on accuracyMath and general clerical aptitudeSales skillsAbility to multitask and prioritizeAttention to detailKnowledge of, or the ability to learn Credit Union systems, products, services, and proceduresReliability and dependabilityConflict resolution skillsTo learn more about additional growth opportunities, visit Demands and Work EnvironmentMay be required to remain in a stationary position for an extended period of time.Ability to operate standard office technology, equipment and tools, which may include many hours of computer and phone usage.Occasionally needs to move about inside of office areaExposure to potentially hazardous condition, i.e. robbery. Receives detailed instructions and procedures to be followed to minimize the exposureThis position requires onsite presence at the employee's assigned location for all scheduled shifts.EducationRequiredHigh School or betterEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Created: 2024-11-01