Operations Analyst

Job Function/PurposeThe Operations Analyst is responsible for performing all duties and functions required within the Special Loans Department. Departmental duties include but are not limited to servicing of adjustable-rate mortgages and variable rate consumer loans, including sending required initial and subsequent rate adjustment notices, ensuring accuracy of adjustable-rate changes, and updating indices. Departmental duties also include processing of retention and hardship modifications, escrow modifications, title transfers, partial releases, recasts, successor in interest processing, assumptions, skip a payments and oil and gas lease requests. The department interacts directly with customers and staff and must be able to work in a team environment. The Operations Analyst must have a working knowledge of the Dollar Bank's retail loan products, processes, controls, procedures, and investor and bank guidelines.Qualifications Bachelor's Degree in a business-related field or commensurate experience required. Minimum of 12 months prior customer service experience with direct customer contact required, Minimum of 3 years of retail loan servicing required. Minimum of 2 years of working knowledge and understanding of retail loan documents required. Knowledgeable of regulatory requirements, investor/insurer guidelines and other relevant real estate practices and procedures. Minimum of 1 year prior supervisory or leadership experience preferred. Knowledge of Sagent LoanServ loan servicing systems preferred. Time management skills, ability to prioritize tasks, coordinate multiple and changing priorities while embracing continuous improvement. Strong experience analyzing issues and formulating effective action plans. Strong attention to detail and an ability to multi-task, respond well to pressure and deadlines. Strong work ethic, detail oriented and possess analytical and problem-solving skills. Self-motivated and able to work independently with minimal direction. Promote a positive workplace supportive of company and departmental goals and objectives. Must have excellent telephone, written, and verbal communication skills. Must have excellent mathematical (amortizations, rate and payment calculations) and analytical skills. Intermediate to advanced knowledge of Microsoft Excel (testing will be administered) Experience in use of Microsoft Office 365 toolsPrincipal Activities/Objectives Receive, process, and respond to all requests for loan modifications, recasts, partial releases, title transfers, assumptions, oil and gas lease requests, and successor in interest process management. Prepare all required legal documents for execution by appropriate parties and update and maintain system(s) accordingly. Provide excellent customer service by promptly and courteously answering incoming phone calls, keeping clients informed throughout the process and responding in a timely manner. Review, maintain and update various reports in an accurate and efficient manner. Understand and comply with all investor and regulatory requirements as well as the Bank's policies and procedures. Required to be fully competent in all functions within the Special Loans Department. Ensure accuracy of adjustable-rate changes for both mortgage and consumer loans and provide required regulatory notifications to borrowers in required timeframes. Responsible for performing escrow projections and system maintenance for hardship modifications. Responsible for processing requests to establish escrow on mortgage and installment loans. Responsible for successor in interest regulatory compliance during the confirmation process. Responsible for line of credit transactional management Must be able to work overtime as needed and required.Note:Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.Address 1City Center TowerAddress 2300 West Tuscarawas StreetEmployment StatusFull-timeFLSAExemptSchedule InformationMonday - Friday 8:30am to 5:00pmBenefits InformationFull-time employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement.Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement.For more information, please visit StatementDollar Bank is an Equal Opportunity Employer.Minority/Female/Veteran/Disabled

Created: 2024-11-01