Senior Associate, Technology Operations

Please note, this position is not eligible for immigration sponsorship.This is a 1st shift (07:00 to 3:30 Sunday thru Thursday Chicago time)What You'll DoThe Senior Associate of Technology Operations is responsible for monitoring the OCC production environment. It also includes reviewing processes and procedures throughout the Production environment and driving improvements throughout. This role will reside in Technology Operations and will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible, and being a technical liaison to teams to ensure that operational readiness best practices are being adhered to.Primary Duties and Responsibilities:To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.Focus on shifting the overall operational posture from re-active to pro-activeAnalyze and report upon Production performance CI opportunitiesAnalyze and report upon Production capacity CI opportunitiesAnalyze and report upon Production critical-path processing CI opportunitiesStand-up SWAT's if when needed to drive resolution of ongoing Production issuesIdentifies and diagnoses complex problems and factors affecting Production performanceTroubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functionsMove between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed)Consult & evangelize for operational best practicesCollaborate across domains (ie. network, db etc) to assist with application tuningAdhere to any/all Production security requirements and best practicesAdhere to any/all processes to align with regulatory requirementsAdhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change)Actively participate in Incident, Problem & Change as a "˜shepherd' for all things ProductionAnalyze repeating alerts to pro-actively identify environmental issuesSurface any/all environmental & operational risks identifiedEvangelize for repeatably automated processes that can be scaledPrioritizes and align efforts to Production availability requirements and business prioritiesAfter hours, weekend work may be required during off hours maintenance windows.Supervisory Responsibilities: NoneQualifications:The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.[Required] Good consultative, communication, analytical, and judgment skills[Required] Good time management skills[Required] Ability to work effectively with clients, other systems technical staff, consultants and vendors[Required] Suggests solutions that make sense and are in line with future technology direction[Required] Optimizes the use of all available resources, and approach issues with pragmatism[Required] Maintains partnerships across the organization, and is able to influence leadership, peers and staff through an inclusive style and recognition of their abilities to achieve results.Technical Skills:[Required] Working knowledge of ITIL principles[Required] Working knowledge of Scheduling applications / tools (UC4 / Control M)[Required] Working knowledge of IBM JCL[Required] Understands technical monitoring and metrics[Required] Sophisticated understanding of enterprising technology[Required] Mature understanding of the relationship between software and hardware[Required] Knowledge of Clearing and Finance industry[Required] Knowledge of Application life cycle and deployment[Required] Knowledge of MQ (stop / start /[Required] Problem/Incident management applications and tools experienceEducation and/or Experience:[Required] Bachelor's degree in Computer Science, Telecommunications or a related discipline[Required] 3+ years' experience production systems operations or an equivalent combination of education and work experience[Required] The qualified candidate demonstrates a strong ability to multi-task in an environment of constantly changing prioritiesCertificates or Licenses:[Preferred] Industry certifications in the areas of ITILWho We AreThe Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at We OfferA highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:A hybrid work environment, up to 2 days per week of remote workTuition Reimbursement to support your continued educationStudent Loan Repayment AssistanceTechnology Stipend allowing you to use the device of your choice to connect to our network while working remotelyGenerous PTO and Parental leaveCompetitive health benefits including medical, dental and visionStep 1When you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume.Step 2You will receive an email notification to confirm that we've received your application.Step 3If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location.For more information about OCC, please click here.OCC is an Equal Opportunity Employer

Created: 2024-10-28