Patient Services
Defy Medical - Tampa, FL
Apply NowJob Description
This is a remote position **ALL TRAINING IS DONE IN OUR TAMPA OFFICE***Must be able to come in office for training!!Who Are We?Defy Medical is a concierge medical clinic that is based in Tampa and remotely throughout the country with our telehealth services. We are quickly growing in our field with specialized and individualized preventative and restorative therapies. Defy is committed to improving the lives of our patients while maintaining the highest level of care through the process.What Are We Looking For?Defy Medical is looking for a Patient Services Representative to add to our growing team. The Patient Services Team plays a pivotal role in the patient care plan. Through patience, integrity, education, and understanding a Patient Services Representative will guide our patients to feeling better and improving their lives.A Patient Services Representative at Defy Medical is outgoing and enjoys helping people. They can adapt and learn new computer programs quickly. Multitasking, communication, and critical thinking are pillars for a Patient Services Representative. Customer service is the key element to being successful in this role.ResponsibilitiesCommunicating with clients, medical assistants, and nurses within the organization.Maintain client and employee privacy in accordance with HIPAA regulations.Explaining treatment procedures to patients and providing follow up educationAnswer multi-line phone system and take appointments or direct calls to the appropriate department.Answer high volume of incoming callsCheck voicemails and return customer callsMaintain email communication with patients, vendors and co-workers dailyOrganize and maintain cleanliness of working areas, supplies, and equipmentProvide customer service and apply problem solving skills to client complaints and provide follow up to ensure satisfactionDuties, responsibilities, and activities may change at any time with or without noticeMust be able to Train in Tampa OfficeQualifications1 + years in healthcare preferredHigh School Diploma (associates in healthcare preferred)Ability to execute active listening and problem-solving skills to provide exceptional customer service.Excellent inter-personal relationship skills and the ability to work with individuals of all levels.Excellent written and verbal communication skills including phone and e-mail etiquette.Ability to effectively learn and utilize multiple computer programs.Ability to prioritize and multi-task.Shifts AvailableMonday-Friday 12:15pm-9:00pm Remote!Compensation$16/hourBenefitsPTOPaid HolidaysMedicalDentalEmployee Discount on services*Benefits are subject to change at any timeLocationTampa, FL (Remote)DepartmentPatient ServicesEmployment TypeFull-TimeMinimum ExperienceEntry-levelCompensation
Created: 2024-10-06