Service Desk Engineer (MSP/ConnectWise)
Bowman Williams - Tampa, FL
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Tampa, FL $50,000 - $60,000AboutService Desk Engineer Level 2 (MSP/ConnectWise)We are a recognized leader in the Managed IT Services industry servicing SMB clients in Tampa. We take a novel approach to IT and strive to be proactive in our support, standardize our solutions and document everything we do. We take pride in our work and are confident we are implementing the best solutions for our clients. The result is solid networks, happy clients and most importantly, happy engineers!We are steadily growing and currently on the hunt for a Service Desk Engineer (MSP/ConnectWise) to join our Cloud Services team. As a Service Desk Engineer (MSP/ConnectWise), you will will provide direct technical support for clients, while also supporting the helpdesk team with escalated tickets. The ideal Service Desk Engineer (MSP/ConnectWise) candidate should be well versed with Windows OS, Windows Server, AD/GPO management, M365 administration, VMware or Hyper-V, Network Administration (routers/switches/firewalls), and Azure Entra ID (Intune is a plus).At this time we are only considering Service Desk Engineer (MSP/ConnectWise) applicants with previous MSP experience.Service Desk Engineer (MSP/ConnectWise) Requirements:Experience working with enterprise E-mail solutions such as Microsoft 365, G-Suite and Exchange along with ability to integrate them on mobile devicesAppropriate knowledge of Microsoft Server / Active Directory for solving Tier 1 and 2 issuesKnowledge of Hyper-V and VMwareSolid understanding of and ability to configure TCP/IP and troubleshooting Internet connectivityExperience with and understanding of routers and firewalls Understanding of relationship between switches, hubs, patch panels and connecting nodes to a networkUnderstanding of DNS servicesInstall, Configure and Troubleshoot PC, MAC and Mobile device hardware and software related issuesExperience with Azure Entra ID (InTune is a plus)Service Desk Engineer (MSP/ConnectWise) Benefits:Health, Dental, and Vision InsurancePTO + Paid HolidaysOngoing Paid TrainingCertification ReimbursementMentorship by Sr Engineers#MH233LocationTampa, FLSalary$50,000 - $60,000About the CompanyBowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.Location: Tampa, FLJob ID: BW9329Published Date: October 1, 2024
Created: 2024-10-05