Universal Banker (Bilingual)
Drake Bank - Saint Paul, MN
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SUMMARY:The Universal Banker (Bilingual) is the first point of contact for all clients and visitors, either in person or via phone. This position will participate in the branch's daily operations, including assisting clients with account management, completing banking transactions, and proactively participating in the sales referral process. Additionally, the Universal Banker (Bilingual) will be cross-trained for new accounts and teller duties. The Universal Banker (Bilingual) is professional, friendly, self-motivated, and embraces working in a diverse team environment.ESSENTIAL DUTIES & RESPONSIBILITES:Client Transactions - 70%Performs client transactions including but not limited to cashing checks, making deposits, and issuing cashier's checks or gift cardsEnters all transactions into the teller system and adheres to bank policies and proceduresProcesses night-drop, mail, lockbox and other miscellaneous transactionsAssists clients with safe deposit box access per bank policies and proceduresPerforms telephone transfer of funds, accepts change orders over the phone and answers client questions regarding account balances, bank products or servicesCompletes Currency Transaction Reports (CTR), when applicablePlaces a hold on funds, when applicableUses available opportunities to build, maintain and strengthen client relationships through sales, referrals, and cross-selling products and servicesSupports the day-to-day operations activities of the branch as assigned, including cash vault balancing, reporting, tracking, and servicing the ATMBalances teller drawer at a minimum of two times per shift - striving for 100% teller balancingMaintains cash limits in teller drawer at all timesExamines cash carefully to guard against acceptance of counterfeit billsEnsures all checks are properly endorsed by the correct partyRemains alert and observant of physical and electronic security risksNew Accounts - 15%Opens personal & business accounts including savings, checking, money market, IRA, and certificates of deposit while cross-selling other products and servicesPerforms account maintenance and services existing accountsPerforms setup and maintenance of online banking, mobile banking, and bill payPrepares follow-up letters and thank you cards for new account relationshipsContacts clients two weeks after the account is opened to verify, they have received checks, debit card, etc., and cross sell additional products & services.Administration - 15%Completes timely and accurate document scanningAnswers and directs incoming calls to the appropriate party in a professional mannerMaintains confidentiality at all times including verifying the client's identity properly prior to providing account informationGreets and guides visitors upon entering the BankDistributes mail to the appropriate party in a timely mannerProvides administrative support to Bank personnelServes as a backup for logging, scanning and reviewing previously performed wire transfers for accuracy.OTHER RESPONSIBILITIES:Assists departments throughout the Bank with special projects and functionsPerforms all job functions and interactions with fellow bank employees, clients, vendors, and prospective clients within the guidelines of the Drake Bank Vision, Mission, and Core Values: Dedicated, Reliable, Authentic, Knowledgeable, and EthicalPerforms other duties as assignedREGULATORY COMPLIANCE RESPONSIBILITIES:Continually enhances knowledge of regulatory and compliance issues through completion of all required online training and attending in-house and external training presentationsPerforms all job functions in accordance with Federal and State regulations and within banking policiesEDUCATION AND EXPERIENCE:High School diploma or equivalent2 or more years of Teller or Personal Banking experiencePrior cash handling experienceGeneral knowledge of bank products and services along with an understanding of sales and customer service in a community bank environmentKNOWLEDGE/SKILLS REQUIRED:Excellent verbal, written, and phone skillsAbility to listen, speak clearly, and effectively to othersStrong time management, attention to detail, and organizational skills with the ability to multi-taskExceptional customer service skillsAbility to problem solve and work without directionAbility to establish and foster strong professional relationships with both internal and external clientsAbility to calculate figures and amountsAccurate typing, spelling, and grammar skillsAbility to maintain the confidentiality of client and Bank informationAbility to promote a positive image of the BankSatisfactory skillset in using the following software applications: Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft Teams, and Fiserv applicationsBilingual abilities are strongly preferred.WORKING CONDITIONS, EQUIPMENT AND TOOLS USED, ENVIRONMENT and COGNITIVE /PHYSICAL DEMANDS:The environment for this position is mostly clean and comfortable. It may include some minor annoyances such as noise, odors, drafts, etc.Ability to work on a computer for an extended period of time.Ability to sit or stand for extended periods of time in an office setting.Ability to walk, stand, bend, lift (up to 50 lbs.) and move intermittently during working hours. (These physical demands may be accomplished with or without reasonable accommodations)Effective verbal and written communication skills including the use of phone, computer, speaking, listening, and presenting.Ability to problem-solve and negotiate acceptable resolutions.Solid math and analytical skillsComputer literacyAt Drake Bank, people come first. Our team is focused on developing relationships with our clients to build a better future.Our team is guided by our shared values in our mission to build a better future: Dedicated, Reliable, Authentic, Knowledgeable, and Ethical. These cornerstone values allow us to serve as a trusted community partner in helping businesses and families not only succeed but thrive.Our vision is to continue to position Drake Bank for long-term sustainability as a local, independent community bank in the Twin Cities. In the next ten years, we are positioned for considerable growth by balancing the relationship-based high-tech, high-touch focus.Join us in building a better future!Drake Bank provides competitive salaries and an excellent benefits package.Drake Bank is an Equal Opportunity Employer.Job Type: Full-timePay: From $19.00 per hourBenefits:* 401(k)* 401(k) 3% Match* 401(k) matching* AD&D insurance* Bereavement leave* Dental insurance* Disability insurance* Employee assistance program* Health insurance* Health savings account* Life insurance* Opportunities for advancement* Paid sick time* Paid time off* Prescription drug insurance* Vision insurance* Volunteer time offPhysical Setting:* OfficeSchedule:* 8 hour shift* Monday to Friday* No weekendsWork Location: In person
Created: 2024-10-02