SUPERVISOR CLINIC FRONT DESK

Job Description Title: Registration Supervisor Department: Front Desk FLSA: Hourly, Non-Exempt Location: Able to work at any of the SBO locations or remotely if needed. Reports to: Clinical Director(s) and Executive Director Supervises: Registration Front Desk Personnel Job Summary Responsible for the operations of the front desk teams in all the South Bend Orthopaedics locations. Essential Functions Oversee the daily clinical registrations operations of all SBO locations ensuring the workflow runs effectively and efficiently. Assures the confidentiality of all patients' information in compliance with HIPAA. Must provide leadership to clinic front desk personnel. Ensure the company has enough personnel to keep up with the demands of the company. Completes schedules, approves time cards, manages time off requests. Communicate with the Director regarding any disciplinary action needed. Demonstrates sound judgment by taking appropriate actions regarding findings or concerns that could come from patients or personnel. Consistently demonstrates ability to respond to changing situations in a flexible manner to meet current needs, such as reprioritizing work as necessary. Attend department, clinic or company meetings as required. Consistently works in a positive and cooperative manner with staff members, patients, management team and the public. Demonstrates knowledge and understanding of all company policies and procedures. Adheres to established facility safety requirements and procedures to ensure a safe working environment. Identifies potentially unsafe situations and notifies Directors. Conduct quarterly staff meetings. The front desk supervisor reflects the company, must be and look professional when dealing with the public, patients, physicians, and team members. Must be able to read and run reports using the company's software systems. All other duties as assigned. Skills and Abilities Ability to communicate clearly and possess excellent phone skills to establish/maintain cooperative relationships with her/his team, patients, physicians, staff members and public. Navigation and comprehension of the company's software systems. Must maintain knowledge of clinic, insurance contract policies and procedures and medical terminology as related to the job. Must be flexible and willing to adapt to a changing work environment. Keep the front desk personnel engaged with the company. The job holder must demonstrate current competencies applicable to this position. Physical and Mental Demands Office and clinical settings; able to walk through the registration areas and clinics. Standing, sitting for up to 8 or more hours/day while doing computer work or responding to phone questions. Able to walk, sit, stand, use hands and fingers, reach with hands and arms, stoop, kneel or crouch. Able to work in a demanding and fast-paced environment. Needs to be able to work alone and as part of a team. Must be able to work in front of a computer screen for long periods and have manual dexterity using keyboard. Performs complex tasks requiring independent knowledge, able to run and read reports using current company software. Environmental Working Conditions Medium to high level exposure to communicable diseases like the flu. Able to work in a demanding environment. This description is intended to provide guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may evolve as needs change.

Created: 2025-03-23