Technical Software Business Analyst

Technical Software Business Analyst Livonia, MI Position Description: The Technical Business Analyst Reviews, analyzes and evaluates existing client systems, business processes and user needs. Documents requirements, specifications, process improvements and solutions to meet stated business objectives. Relies on experience and expert judgment to plan project work and accomplish goals. The Technical Business Analyst is a primary interface between the client and the project team and must demonstrate strong leadership and interpersonal skills with a particular focus on software implementation of our Pension Administration Software, Arrivos. Major Job Functions: Understands the complex business issues and data challenges of client's organization and pension system Documents requirements, specifications, business processes and recommendations related to the proposed solution Develops functional specifications and system design specifications to meet business objectives. Facilitates team and client meetings, along with the Project Manager to ensure successful software implementation Works with Development and Quality Assurance teams to complete deliverables, test solutions, record issues and implement changes, as needed Works with Project Managers to develop Statements of Work (SOW) to document project scope, schedule, and cost along with related assumptions and risks Collaborates with Product Development team to analyze, design and communicate business and functional requirements for product enhancements Communicates effectively with clients to identify needs and evaluate alternative business solutions Manages client expectations Travels to client sites (up to 50%) for on-site planning, requirements, training, testing and status meetings Qualifications: Bachelors Degree (or equivalent work experience) in a technical or business management discipline 3+ years of experience as an analyst in a software implementation environment Experience with SQL for data analysis and reporting High attention to detail, multi-tasking, prioritization and organizational skills Demonstrated client service skills Excellent verbal and written communication skills; ability to solve problems, make sound decisions and resolve conflicts Ability to resolve conflict and negotiate solutions where necessary Ability to prioritize multiple complex projects and meet deadlines Additional Desired Qualifications: Public sector retirement experience Software development experience, ability to read code in C#

Created: 2025-03-21