Customer Service Representative - Reception

Founded in 1970, East Valley Community Health Center is a Federally Qualified Health Center (FQHC) whose services include providing personalized, affordable, high-quality medical, dental, vision, and behavioral health care through a community-based network within the East San Gabriel Valley and Pomona Communities. Our staff practices patient-centered care by serving each patient with a personalized care plan that meets their individual needs. Our patients have access to support services that include, nutrition, health education, case management, pharmacy, lab, and x-ray at our health center locations. East Valley serves the healthcare needs of uninsured and underserved individuals and families throughout our 8 health center locations. Our mission is to provide access to excellent health care while engaging and empowering our patients, employees, and partners to improve their well-being and the health of our communities. MAJOR POSITION RESPONSIBILITIES AND FUNCTIONS: Provides exceptional customer service continually to enhance the patient/staff experience. Checks patient eligibility and assists patients with enrollment into additional programs, depending upon program qualifications. Confirms and updates patient demographic information, insurance information, and any additional required information in East Valley's electronic management system. Takes payments and complies with EVCHC cash handling process as outlined by the Finance Department. Obtains required information from patients (i.e. photo I.D., insurance card, Medi-cal, Medicare, and/or Social Security card). Assists patients with filling out forms. Enter patient information, and scan documents (consent forms, health history forms, etc.). POSITION REQUIREMENTS AND QUALIFICATIONS: High school diploma or equivalent Excellent customer service skills, including good phone manners to care for patients and guests continually. 1-2 years experience working in a healthcare environment Must possess high-level computer skills, keyboarding basic Windows, and accurate data entry. Must be bilingual in English and Spanish with excellent language and communication skills. DOE: $21.00 - $24.80 East Valley offers a competitive salary, and excellent benefits including medical, dental, vision, and defined contribution retirement plan. You will also enjoy a work-life balance with paid time off and paid holidays throughout the year. Please apply to this position with your current resume. Principals only. Recruiters, please do not contact this job posting. EOE is the Law. It is the stated policy of EVCHC to conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities, and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

Created: 2025-03-21