General Services Manager

Job Title: Service General Manager Location: New Hampton, NY Salary: $70,000 - $80,000 Hours: Vary - need someone flexible Interview process: 2 rounds Start Date : February 17th Job Description: We are seeking a dedicated and passionate Service General Manager to lead our team. The ideal candidate will have 2-5+ years of experience in Service Management within adjacent industries such as HVAC, electric, or utilities. This role requires a proven track record of growing a business, independent thinking, and a results-oriented mindset. Key Responsibilities: Leadership & Management: Lead by example, managing a team of approximately 20 customer service representatives and field service technicians. Business Growth: Demonstrate a proven ability to grow a business, identifying and developing new growth opportunities. Team Development: Master at hiring, training, and motivating a team. Responsible for hiring customer service representatives and field service technicians. Culture Building: Foster and maintain a winning culture within the team. Customer Interaction: Communicate effectively with customers via phone, email, and in the showroom. Operational Oversight: Ensure appropriate parts are ordered, vehicles are maintained, and equipment needs are met. Financial Management: Ensure timely collection of payments and identify the best areas for profit. Day-to-Day Activities: Open the shop and greet service technicians. Review new work orders and ensure technicians understand their tasks. Communicate effectively with customer service staff. Provide leadership and direction to field and service staff. Provide feedback and training to technicians. Develop growth opportunities for new accounts. Qualifications: 2-5+ years of experience in Service Management within HVAC, electric, or utilities. Strong computer skills, particularly in Excel. Proven track record of business growth. Experience in hiring, training, and motivating a team. Ability to build and maintain a winning culture. Willingness to go above and beyond for the team and company. Plusses: Someone with prior Pool industry experience

Created: 2025-02-12