Service Manager opening in Hayward! MUST HAVE REQUIRED ...

Ultimate Staffing is seeking a Service Manager for our client in Hayward, CA. This role is in the HVAC industry. 100% onsite, Direct Hire role with a starting salary of $95K-$105K based on experience. PLEASE READ THE ENTIRE JOB DESCRIPTION BEFORE APPLYING. CANDIDATES THAT DO NOT HAVE ANY OF THE REQUIRED SKILLS OR QUALIFICATIONS WILL NOT BE CONSIDERED. JOB SUMMARY The Service Solutions Manager is responsible for leading and optimizing our service and solutions operations. This role focuses on delivering exceptional customer experiences, driving profitability, and managing a team of service professionals. ESSENTIAL DUTIES AND RESPONSIBLITIES NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization. Operations * Manage daily service operations, monitoring efficiency, quality, safety, and compliance with company standards. * Quote, estimate, and execute profitable commercial service projects. * Develop and implement strategies to improve service delivery, productivity, and profitability. * Identify opportunities to increase revenue through upselling, cross-selling, and additional services, such as maintenance contracts. * Deliver a seamless, high-quality customer experience by establishing and upholding service standards. Sales and Customer Relations * Develop and implement service sales strategies to exceed revenue goals. * Identify and pursue new service sales opportunities through proactive outreach and networking. * Track sales metrics, track customer interactions, and performance data in CRM/ERP systems, and prepare reports for senior management. * Build and nurture client relationships to drive loyalty and repeat business. * Gather and act on customer feedback to improve satisfaction. * Communicate professionally with clients regarding updates, conflict resolution, and new offerings. Managerial * Supervise and support Service Technicians in equipment installation, maintenance, operation, and repair. * Manage truck and tool inventories when needed. * Approve PTO requests to maintain adequate coverage. * Lead, coach, and motivate the service team to meet individual and team performance goals. * Oversee service operations to confirm timely resolution of customer issues. * Act as the primary escalation point for complex customer inquiries and complaints. Administrative * Maintain records of expenditures and profits to ensure alignment with budgetary goals. * Supervise prompt invoicing and costing of all project work. * Review service reports to analyze time, work performed, and outcomes. * Monitor service sales opportunities and provide performance feedback to management. EDUCATION AND EXPERIENCE Required: * Minimum of 10 years of experience in service management or leadership role, preferably in a for-profit organization. * Demonstrated success in improving operational efficiency and driving revenue growth. * Proficiency with technology, including phones, iPads, and Microsoft Office Suite. * Knowledge of centrifugal pumps and pumping systems, cooling towers, chillers, boilers and water heaters. * Willingness and ability to travel frequently. Preferred: * Bachelor-level degree in Business Administration, Management, or a related field. * Experience with Salesforce and FinancialForce. OTHER DUTIES This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice that will be reviewed and agreed upon mutual acceptance before implementation. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Created: 2025-02-12