Store Manager

Location: Yonkers, NY, US, 10701 The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have. Brand: Optimum Requisition #: 7797 Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Job Summary Oversee Optimum Retail Store location(s), ensuring that sales, productivity, accuracy, quality, and sales goals are met for all offered products/services by mentoring, coaching, and engaging with employees and customers. Handles escalated customer concerns, maintains composure, and resolves difficult situations. Ensures consistent application and enforcement of all Store policies, processes, and practices to provide a superior customer service experience. Responsibilities Monitor performance of the Retail Store staff and provides feedback to ensure maximum customer satisfaction. Responsible for overseeing accurate cash handling and training for all Retail Store employees. Ensures the competency and continuity of qualified Retail Sales Agents through effective training, motivation, coaching, and performance recognition. Conducts monitoring in accordance with Company policy to ensure quality service and customer satisfaction. Assists in maintenance of employee data and payroll/attendance records. Responsible for ensuring timely and accurate openings/closings for the Retail Store. Assists management with expense control including Overtime, T&E, and other departmental expenditures. Notifies Manager, Director, and VP of any cash variances equal or greater than $100. Participates in and facilitates regularly scheduled department conference calls and meetings. Ensures that sales goals are clearly communicated to each RSA and monitors performance daily. Develops and implements retail sales strategies for the store. Drives sales of Optimum products and services while ensuring maximum profitability. Ensures that all planograms and merchandising displays meet Company standards. Partners with other channels to drive store traffic. Flexibility in traveling to alternate store locations. Supervises and manages performance, attendance, and training requirements. Assists Retail Market Manager with hiring and performance reviews. Qualifications Associate Degree in Business preferred; High School degree is required; minimum of five years related Sales experience in a customer relations environment. 3 years in a high-volume customer service/sales/retail environment. Bilingual - Spanish highly preferred. Ability to work well under pressure while performing multiple tasks. Proficiency in using Windows and Microsoft Office software, including Excel and Word. Flexibility and adaptability for working in a Retail Sales environment. Robust supervisory skills including coaching, mentoring, and time management preferred. Valid Driver License and ability to travel to multiple locations required (within 35 miles). Excellent listening skills and analytical problem-solving skills. Strong oral and written communication skills. Ability to lead and motivate a high-performance sales team. Must be able to lift and carry equipment, up to 35 pounds. At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. These pillars shape our culture and define Optimum as a place of excellence and trustworthiness. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team! We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds. #J-18808-Ljbffr

Created: 2025-01-18