Instructional Designer, Services Employee Engagement

Instructional Designer, Services Employee Engagement Services at Apple encompass some of the world's most innovative software including Apple Music, App Store, Apple Books, Podcasts, Apple TV+, Apple News+ and more. Services reach millions of iPhone, iPad, Apple TV, Apple Watch and Mac customers in over 175 countries worldwide. The Services Employee Engagement team is focused on onboarding and learning and development programs for employees across the Services business. Training is delivered via classroom style sessions around the world via video conference, or in person. We are looking for a creative instructional designer to help design materials to support a new program for managers across Services. This person will be responsible for the creation of training materials and content, working closely with the Services Employee Engagement team lead, and wider learning and development stakeholders across Services. Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below. Description This role will be responsible for curriculum development for key programs, with a priority on delivering material for a new manager facing program in 2025. In this role, the ideal candidate will apply their expertise in developing learning materials, to build impactful and important training for Services employees. The role will involve an in-depth knowledge of Apple's iWork Suite, with an emphasis on Keynote, as well as knowledge of design packages. The ideal candidate will have a deep understanding of Apple's culture, and a knowledge of Apple's Services. You should be organized, with an excellent eye for storytelling and design, and be able to build positive relationships with key stakeholders to help deliver world-class training materials. Collaborate with key stakeholders locally and internationally to deliver training materials for Services Employee Engagement Programs. Work with Services Employee Engagement team to build content in Keynote and other related formats, which can then be delivered in training. Ensure timely communication of key project information to Services Employee Engagement team and key stakeholders. Represent the Services Employee Engagement team with internal groups across Services. Support project workflows where there is a need for Employee Experience input. Delivery of training both in person and virtually, as needed. Minimum Qualifications Experience: 3+ years in instructional design for a media business. Extensive understanding of Apple and Apple's Services businesses. Experience working in complex matrix organizations. Excellent written and verbal communication skills. Preferred Qualifications Outstanding organizational skills and able to stay across multiple projects. Deep passion for the Apple brand, Apple's products, and mobile technology. Resourceful, creative, and collaborative. Ability to manage deadlines and work effectively with cross-functional teams. Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant. #J-18808-Ljbffr

Created: 2025-01-14