Assistant Store Manager - Morris Park

Assistant Store Manager - Morris Park If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information. Work Location: Bronx, New York, United States of America Hours: 40 Pay Details: $30.00 - $45.00 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Line of Business: Personal & Commercial Banking Job Description: The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow and deepen customer relationships by delivering TD's model of convenience, sales and advice, and differentiating with a personalized, connected experience. Depth & Scope: Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goals. Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities while maintaining compliance and regulatory guidelines. Leads the team in overseeing the most complex or diverse sales advice activities. Requires knowledge and understanding of financial concepts and a broad range of products, services and tools. Responsible for driving and reinforcing Advice activities/capability for the team through continued team observations, coaching, oversight, and communication. Possesses comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations. Effectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution. Drives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service. Establishes work direction and role ownership on delivering advice as well as achieving daily/quarterly/annual objectives. Delivers end to end advice to Customers by providing information and tools for financial management. Contributes to the achievement of business objectives by identifying advice opportunities and referrals. Actively participates in community events, promoting the TD Brand. Connects with Customers/Prospects, provides financial advice, and deepens relationships through lead management activities. Education & Experience: Undergraduate degree or equivalent experience. 2+ years experience working with customers and/or sales in any capacity. Supervisory or leadership experience preferred. Demonstrated ability to provide Legendary Customer Service. Strong verbal and written communication skills. Sales and Operational Management skills. Ability to manage competing priorities. Previous consumer and residential lending experience preferred. Proficient in Microsoft Office. Knowledge of banking products and services preferred. Demonstrated organization, interpersonal, communication and decision-making skills. Shows proficiency with expense management. Notary License (Preferred). Must maintain an active registration status with NMLS upon hire. Customer Accountabilities: Creates an environment where the team interacts with Customers in a warm and engaging manner. Contributes to the achievement of business objectives by proactively attracting, acquiring and retaining Customers. Establishes and supports strong partnership between colleagues that handle Customer day-to-day transactions and platform bankers. Leads and reinforces Customer service activities. Responsible for maintaining optimal colleague scheduling. Acts as an escalation point for Customer problem resolution. Creates personal experiences by getting to know each Customer's needs. Employee/Team Accountabilities: Leads and supports a high performing team; provides ongoing feedback and performance reviews. Leads, reinforces, and embeds TD's shared commitments. Ensures colleagues comply with all TDBFG policies, procedures, and guidelines of conduct. Promotes a fair and equitable environment that supports a diverse workforce. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Additional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Accommodation If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Our Values At TD we're guided by our purpose to enrich the lives of our customers, communities and colleagues. #J-18808-Ljbffr

Created: 2025-01-12