Director of Catering

About Us We are a full-service luxury hotel committed to turning every single person who walks through our doors into a customer for life. We are proud to be named Conde Nast Readers #1 Hotel in Boston and #19 in the world. Our associates are regarded as customers, and we strive to offer the most desirable work environment in Boston. Our wages and benefits are competitive with other luxury hotels and fine restaurants. Our service culture and relationship with our associates are second to none. We are dedicated to excellence and enabling our associates to achieve their fullest potential in an environment where promotion from within is prioritized. We offer perks such as pre-tax commuter passes, incentive programs, pet insurance, Marriott room discounts for friends and family, and more! The following information provides an overview of the skills, qualities, and qualifications needed for this role. We are looking for self-motivated, free-spirited individuals who love delighting our guests and being part of a team that excels at service. If this sounds like you, come and see us. Don't meet every single requirement? We encourage you to still apply. You may be the perfect candidate for this or other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Management, coordination, and execution of the Catering and Sales Departments. Responsibilities Understanding of pace and productivity as well as monthly forecasting and the annual budget process. Optimize the catering mix of business and the use of historical data. Evaluate every catering business opportunity to maximize revenue and profitability while achieving customer expectations. Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members. Maintain or exceed budgeted sales and profits in all catering areas. Implement effective marketing plans for generating catering revenues. Review all contracted services to assure proper contribution to profits. Identify trends, research the competition's products, services, and pricing to develop strategic business plans. Optimize room rental charges. Experience selling to a variety of market segments. Consistently book repeat business by maintaining long-term client relationships. Participate in industry-related organizations (NACE, MPI). Thorough knowledge of sales techniques, including strong closing and negotiating skills. Comfortable with hotel site inspections and client presentations. Participate in trade shows and sales blitzes. Track record of strong prospecting efforts. Participate in community/civic activities to maintain awareness within the community and create booking opportunities. Excellent creative skills to provide innovative set-ups, menus, and functions for groups. Work closely with the Director of Catering and banquet department on operations and event execution. Experience providing A/V equipment and operating A/V as a profit center. Excellent knowledge of computers, specifically Delphi, Word, and Excel. Monitor group room blocks and pick up, generate detailed resumes for the operating departments. Work with outside vendors to ensure client satisfaction for all events/groups. Detailed execution of all banquet event orders generated by the entire Catering and Convention Services Department. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications Prior experience in hospitality with specific experience in catering sales. Associate or Bachelor's Degree preferred. Must possess computer skills, including Microsoft Word, Excel, and Delphi. Knowledge of computer accounting programs, math skills, and budgetary analysis capabilities required. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. Effective verbal and written communication skills. Benefits HEI Hotels and Resorts offers a comprehensive benefit program that supports your physical, mental, and financial wellness. For physical and mental wellness, we provide competitive Medical and Dental programs through Anthem Blue Cross Blue Shield, as well as Vision insurance programs through EyeMed. Our Vacation, Sick, and Holiday programs are available for rejuvenation. HEI also provides pet insurance through the ASPCA. For financial wellness, HEI offers a range of coverage, including Supplemental, Spousal, and Child Life insurance, as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds and discounts through our 'You Decide' and Hotel Room Discount programs provide additional incentives for choosing HEI as your employer. Work today, get paid today! We proudly partner with DailyPay, allowing our associates access to their earnings when they want them. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or conviction records will be considered for employment in accordance with local fair chance ordinances. Applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment. Violations of this law may result in criminal penalties and civil liability. #J-18808-Ljbffr

Created: 2025-01-07