Service Termination Unit, Director

Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description. DEPT OF ENVIRONMENT PROTECTION Posted On: 01/25/2024 Full-Time Location QUEENS Exam May Be Required Department Collections Unit Salary Range: $84,451.00 - $113,550.00 Job Description Note: Only those serving in the permanent civil service title of Administrative Staff Analyst will be considered. The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high-quality drinking water, managing wastewater and stormwater, and reducing air, noise, and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country with nearly 6,000 employees. Under the direction of the Director, Collections Unit, the Bureau of Customer Services seeks a Director for our new Service Termination Unit. The Director will assist the Collections Unit Director in planning, coordinating, and executing the service termination process. The selected candidate should possess at least one (1) year of satisfactory supervisory experience in a customer service environment. The selected candidate will be responsible for the direct supervision of at least 3 Collections Unit staff and ensuring adherence to agency and bureau policies and procedures. Familiarity with the Water Board Rate Schedule, Service Termination Standard Operating Procedures (SOP), and all applicable rules and regulations is required. Responsibilities include defining and communicating customer service standards; ensuring necessary resources and tools are available for quality service delivery; liaising with bureau management; evaluating staff performance; and identifying staff training and coaching needs. Preferred skills: Excellent customer service skills Strong interpersonal and listening skills Proficiency with MS Office (Excel, Outlook, Word) Proficiency with UMAX Back and Front Office Minimum Qualifications: A master's degree from an accredited college in a related field and two years of satisfactory full-time professional experience, including 18 months in an executive, managerial, administrative or supervisory capacity. A baccalaureate degree from an accredited college and four years of professional experience, including 18 months of executive, managerial, administrative or supervisory experience. This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program. The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment. Job ID 612421 Title code 1002A Civil service title ADMINISTRATIVE STAFF ANALYST Business title Service Termination Unit, Director Work location 59-17 Junction Blvd Corona NY #J-18808-Ljbffr

Created: 2025-01-07