Senior Manager, Resident Communications

Job Title : Sr. Manager, Resident Communications FLSA Status : Exempt, Salaried Location: New York, New York Worksite Status: Hybrid We're Beam Living, a multi-family residential property management company that elevates, oversees, and supports communities throughout New York City. A Blackstone-owned portfolio company, our goal is to create fulfilling places to work, live and grow. We believe in leaving people and places better than we found them, which is why the communities we own and operate are some of the most exciting, vibrant, and iconic in New York City. Make sure to apply with all the requested information, as laid out in the job overview below. As for our team? We are a group of passionate people who believe in making every day better than yesterday. It's who we are. We put people first because we know that's how you create incredible communities. We value relationships and know how to balance work with life, but we are also relentless in our pursuit of doing things for the better. We're on a mission to make city life happier - want to join us? Since you got this far, we're assuming the answer is, "absolutely." So, here's what you can expect: Role and Responsibilities: As a Senior Associate on the Communications/Marketing team, you'll be responsible for: Develop, implement and coordinate our resident communications strategy to further engage our residents with community events, good neighbor messaging and more. Help grow and strengthen the function by bringing big ideas to life throughout the year by developing clear, compelling and connected resident journeys across multiple touchpoints. Manage and deploy our bi-weekly community newsletters across our NYC portfolio. Write new monthly articles for all of our communities around neighborhood happenings, hot spots, and more. Additionally, this role will manage ghost writers for articles and guides across our portfolio. Assist the leasing, lifestyles and resident services team with additional one-off emails as needed. This includes, weather, emergency notices and more. Manage a robust content calendar including web updates, articles/content, and resident notices and emails. Update all community websites with the support of the team and visual media manager on an ongoing basis with new content and more. Work closely with senior leaders and managers to plan, build and deploy effective communications that support community projects, construction, good neighbor issues, and more, to write and deploy ongoing resident updates. Stay informed about industry trends, community developments, and local news to effectively tailor communication messages and strategies to residents. As a key member of our team, you should be: A passionate person who believes in helping others win by providing the resources and development necessary to grow. An open-minded communicator who establishes clear, direct expectations for team members and provides an avenue for feedback that allows people to improve every day. An empathetic operator who has an unwavering commitment to excellence and will persistently pursue the team's objectives. Authentic. Bring your best self to work, let's do something amazing. Flexible knowing and expecting that things change and that's what makes our business stronger. What you should have: Minimum of bachelor's degree required (discipline agnostic if you can demonstrate a passion for storytelling, communications, and sharp critical analysis skills.) 5-7 years of relevant work experience in a fast-paced, corporate environment with some combination of change management, government/political campaigns, private equity, financial services, or commercial real estate. Outstanding verbal and written communications skills, an excellent attention to detail, and an ability to jump back and forth between internal and external communications with ease. Ability to build and maintain positive relationships with key internal partners; ability to hold one's own alongside senior leadership and push things through in the face of obstacles. Be able to work proactively and autonomously. Excellent customer service skills and a passion for reader/consumer experience. Knowledge of social media, digital engagement, and strategic best practices for communications, reader engagement, and user experience. A strong creative flair, helpful if you have photography/videography/content creation experience, too. Expert-level proficiency with Microsoft Office; helpful if you have experience with Adobe Creative Cloud apps. Experience with email marketing platforms. Proven track record with: Managing the lifecycle of projects Change management (both creation of CM plans and implementation) Multi-media storytelling Ambition without ego and a people-first mentality. It would be a real plus if you are funny and have a deep love and passion for all things NYC. What we offer: We owe it to our people - both residents and Beam team members - to do the right thing. That means making sure every building, lounge, terrace or office is a place where people are comfortable being themselves. Not just because it's fair, but because it's what makes us better. We know that if we take care of our team, everything else will fall into place and we do everything we can to make decisions that are in the best interest of our people. Here, we'll always let you know where you stand, and we strive to help you get where you want to go. At Beam, you'll be surrounded by people who model our Cultural Responsibilities: Be a good neighbor. Do the right thing. Help others win. Be Yourself. Be Better Today Than Yesterday (BTTY). Base Salary: $100K-$120K Exact compensation may vary based on skills, experience & location. Benefits: First and foremost, we're human. We understand that feeling good at work, means having the tools and resources you need to feel good outside of work. At Beam, we offer benefits that support the whole you - physically, emotionally, and financially. We provide a variety of benefits to team members, including health insurance coverage eligibility on your first day of work, company paid holidays, retirement savings plan, paid parental leave, educational assistance, mental health resources. Diversity, equity, and inclusion is critical to our success as a company. That said, it's not enough to just BE diverse, embracing diversity is a must. We want you to feel comfortable bringing your best self to work, which is why Beam Celebrates how diversity contributes to a welcoming inclusive environment where everyone belongs. To further our commitment to fostering an environment that welcomes and embraces diversity, all employment decisions at Beam Living are based on individual qualifications, business needs and job requirements without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy, genetic information, marital status, amnesty, or status as a covered veteran or any other status protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr

Created: 2025-01-07