Client Services Director

Smartsheet Inc. Client Services Director Clyde Hill, Washington Apply Now Smartsheet is a tech company with a human story to tell. We're here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions using simple no-code tools. We're revolutionaries - changing the way the world works is all in a day's work. Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV. Smartsheet is looking for an experienced Client Services Director to join our Professional Services Sales team and own the end-to-end sales cycle of the Smartsheet Services Portfolio. Our PS Sales team is responsible for understanding and positioning premium Smartsheet Services Solutions to drive long-term value and success for our enterprise customers. You will work both independently and alongside our account teams, selling to the Large Enterprise market to develop new accounts and/or expand existing customers within an established territory and/or channel. This role reports to the Director, Professional Services Sales. You Will: Lead the end-to-end sales cycle for our PS Sales team, including the pre-sales process both with and without the account team and sales support. Understand customer's business and technical objectives to deliver on services strategy, preliminary solution architecture, and Statement of Work related to the developed solution strategy. Uplevel customer/account team conversations across the full Customer Outcomes lifecycle to drive platform and multi-solution deals. Create services opportunities, manage pursuits, present project SOWs, and be a leader in closing deals. Manage and maintain the customer relationship from initial discussions to close of the deal and ensure project success to support the sale of additional services offerings. Conduct yourself as the leader and driver of each Tier I project engagement, providing status updates to the sales team in a proactive cadence, through engagement closure. Present Professional Services offerings to existing customers and new prospects. Work closely with customer procurement teams to develop relationships and move opportunities through the cycle. Collaborate across Professional Services leadership on resource planning to ensure successful knowledge transfer and onboarding of new customers. Meet or exceed Services quotas to generate Professional Services sales by leading the PS Sales team to maximize revenue growth and business critical adoption throughout the customer's enterprise. Develop and present a multi-year Services strategy to prospects and existing customers. Serve as a trusted sales partner and leader of Services sales strategy among the account teams. You Have: 12+ years of experience carrying a services sales quota for enterprise customers, closing Professional Services opportunities >$250k. Ability to successfully communicate and position the value proposition of the PS offerings through territory management and account planning. Prospecting and identifying business opportunities in assigned territory. Demonstrated excellence in verbal and written communication, including needs analysis, positioning, business justification, and proven closing techniques. Expertise in persuasive communication techniques through presentation and written form. Ability to develop and articulate Business Cases / ROI studies. Ability to travel, as needed, up to 50%. BS degree or equivalent. Smartsheet experience is preferred. Current US Perks & Benefits: HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees. Stock - Restricted Stock Units (RSUs) for eligible roles. 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay). Monthly stipend to support your work and productivity. Flexible Time Away Program, plus Incidental Sick Leave. #J-18808-Ljbffr

Created: 2025-01-03