Vice President, Technical Writer - Digital Payments

The Commerce Payments organization is a team of highly talented product and engineering leaders focused on delivering innovative payment experiences and platforms. We're transforming customer experiences, simplifying the ways we do business, and driving toward product excellence. Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements. As a Technical Writer in Commerce Payments, you will create clear, concise, and comprehensive documentation that enhances the user experience for customers across the Chase digital payment and commerce platforms. We're looking for individuals who are customer-obsessed, have a strong passion for translating complex technical concepts into user-friendly content, and a desire to be on the forefront of digital payments and technology. Job Responsibilities: Create and maintain product documentation, including user guides, application program interface (API) documentation, integration guides, and release notes. Collaborate with product managers, engineers, and other stakeholders to gather requirements and ensure accuracy and completeness of documentation. Develop and maintain a consistent documentation style and format across all materials. Help define the strategy for content changes working closely with program and product management staying lock step with delivery. Speak directly to internal customers to understand documentation needs across features and functionality. Assist in the creation of training materials, frequently asked questions (FAQs), and other support content as needed. Required Qualifications, Capabilities and Skills: 5+ years of experience in technical writing in the payments or financial technology industry. Experience with API documentation and tools like Swagger or Postman. Understanding of payment systems and technologies. Ability to work independently and manage multiple projects simultaneously. Strong attention to detail and commitment to producing high-quality documentation. Familiarity with version control systems. Outstanding verbal and written communication. Proven success in collaborating with cross-functional teams, influencing and driving decisions. Hybrid in-office work schedule. Flexibility to work Eastern Standard Time (EST) hours. Preferred Qualifications, Capabilities and Skills: Bachelors or Masters in Communications, Computer Science or comparable field of study. B2B SaaS or platform products experience a plus. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. Equal Opportunity Employer/Disability/Veterans Base Pay/Salary: New York, NY $122,550.00 - $201,000.00 / year #J-18808-Ljbffr

Created: 2025-01-03