Event Services Manager - DoubleTree by Hilton Hotel ...

Doubletree San Diego Mission Valley is looking to add to their team! If the following job requirements and experience match your skills, please ensure you apply promptly. We're five minutes from Fashion Valley mall and Mission Valley's trendy dining. Find San Diego's top attractions, such as the zoo, Balboa Park, Old Town, and SeaWorld, in a fifteen minute drive or less. Gaslamp Quarter and pristine beaches are twenty minutes away. As Event Service Manager, you will be responsible for event execution between the hotel and the customer during the meeting or event. What will I be doing? As Event Service Manager, you will be responsible for event execution between the hotel and the customer during the meeting or event. You will act as a liaison between the customer and the hotel by directing each department within the hotel as to their specific role in the on-site event. Successful achievement of this goal will ultimately result in a major contribution to the re-booking of the business for future dates. You will maximize revenues through effective up-selling of products and services and serve as the event planner's primary contact during the event on property. Specifically, your essential functions will be to perform the following tasks to the highest standards: Provide direction and supervision to affected departments and team members during the execution of meeting and/or event. Directly serve on-site group and catering customers in a proactive manner. Organize, plan, and prioritize your duties by developing plans and goals. Timely communication to internal and external clients via telephone, email, written documents, or in person. Demonstrate knowledge of job systems, products, booking systems, and processes. Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances. Selling and influencing both internal and external clients. Make decisions and solve problems by analyzing and evaluating the issues and determining the best solution. Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback, and individual coaching when needed. Participate in customer site inspections and assist with the sales process as necessary. Other duties as necessary based on business needs. Regular attendance. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is #J-18808-Ljbffr

Created: 2025-01-03