Bilingual Customer Service Rep Travel Industry ...

Company Overview: Ensure all your application information is up to date and in order before applying for this opportunity. Tours4Fun is a leading online travel platform that specializes in providing exceptional travel experiences and unforgettable adventures to travelers worldwide. With a wide range of tour packages and destinations, we are dedicated to offering top-notch customer service and ensuring our customers have the best travel experiences possible. We are looking for experienced Customer Service Representatives who are passionate about helping travelers get on their dream trips. Responsibilities: Provide customer service and resolve issues by offering solutions, explanations, options or by arranging for service, by answering inbound calls and making outbound calls in a professional manner. Respond to customer emails, voice messages, leads, inquiries and questions promptly and effectively. Communicate effectively with third party companies in accordance with customer reservations, accommodations and events. Verify customer information and identify special requests and customer needs. Ability to communicate with irate customers calmly and professionally through both written and verbal communication. Perform follow-up emails and calls to ensure customer satisfaction as needed. Resolve customer issues and complaints in a timely courteous manner. Update and close any open complaint issues and communicate back to customer or other departments as needed. Update and maintain all necessary records and/or logs. Essential Qualifications: 1-2 years of customer service experience in a call center environment preferred. Proficient computer knowledge, including internet, email and Microsoft Word. Fluency in English and Spanish; both in writing and speaking, strong communication skills required. Strong initiative and self-motivation. Must be able to type 45 words per minute. Must be able to handle stressful situations. Must be able to work effectively within a team as well as independently. Must be able to work flexible hours, including early mornings, late evenings, weekends and holidays. Industry Experience Required: Leisure, Travel & Tourism Employment Type: Full-time Expected hours: 40 per week Benefits: Dental insurance Health insurance Paid time off Vision insurance Experience level: 2 years Weekly day range: Work setting: In-person Office Location: Arcadia, CA Apply Now: Ready to join us? Send your resume to #J-18808-Ljbffr

Created: 2025-01-03