Vice President

Overview: Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below. The AD & ASM Account Delivery Head is in charge of end-to-end account growth planning and driving account delivery. Tech savvy and hands-on technical leadership is essential. Drive client engagement and presales efforts across the account portfolio. Also drive requirement elicitation processes, understand the end-to-end system architecture, functional flow, and the data model, review requirements & design documents, and ensure 100% capture of requirements. Recommend solutions to complex technical problems. Additionally, responsible for driving Incident Management and Problem Management, recommending improvements, managing and guiding multiple project teams, and analyzing financial information to drive profitability for the organization. Responsibilities: Account delivery and growth management - Understand client account needs and develop account growth strategy, ensuring all programs in the account portfolio are delivering desired value to customers. Requirement Gathering - End-to-end understanding of functional flow of systems and act as functional SME. Architecture & Design - End-to-end understanding of data model, design patterns, and architectural patterns. Knowledge on solution design on various components and reusability design understanding pros/cons. Coding & Testing - Define best practices, create a knowledge base, and promote usage of tools for code reviews, debugging, etc. Incident Management - Review team deliverables, ticket classifications, and other support deliverables/processes to suggest improvements. Problem Management - Drive Continuous Improvements, Technical/functional debt reduction. Responsible for the improvement of support processes. Project & Team Management - Create estimation, resource planning, scheduling, and project plan review for all projects in the portfolio. Identify opportunities for proactive pitches. Domain Knowledge - Financial Acumen - Derive insights from financial information through analysis/integration of quantitative & qualitative analysis. Requirements: Bachelor's degree (in any field), with desired qualifications of an MSc/BE/Masters with specialization in IT/Computer Science. Work experience of 18-25 years in AD & ASM, preferably in multi-channel delivery programs. Experience in building accounts and growing them from the bottom up. Strong analytical thinking and problem-solving abilities, with an ability to adapt and work in a fast-paced environment. Strong customer service orientation, initiative, and developing others' capabilities. #J-18808-Ljbffr

Created: 2025-01-02