Operations Training Manager - BWW GO

RESPONSIBILITIESPre-opening ResponsibilitiesSupports Manager of NROs and restaurant-level managers with pre-opening logistics: training materials, uniforms, and Pre-Opening Training KitParticipates in weekly BWW GO Open Strong preparation calls with restaurant management teamCommunicates NRO training plan and agenda and coordinates scheduled NRO training sessions with company and franchise leadership teamsCoordinates the recommended opening inventory pars and delivery timeline with restaurant managementTraining Week ResponsibilitiesExecutes NRO training planObserves and assesses performance of restaurant team during training sessions on skill, accuracy, development, understanding, and application of learned skillsLeads train-the-trainer (TTT) session with multi-unit operator and restaurant management team ahead of NRO training sessionLeads training week kickoff with support from restaurant management teamConducts daily restaurant management team meetings and wrap-up meetings to calibrate NRO performance, set goals, and action stepsCollaborates and troubleshoots with IT on all technical needsCoordinates with Construction and restaurant management team to create turnover punch list itemsReviews two-week post-opening restaurant support schedule with restaurant management and multi-unit operatorOperations Week ResponsibilitiesConducts daily recap of restaurant performance and execution with restaurant management team and multi-unit operatorRecommends potential WCTs and possible Shift Manager candidates to management teamOngoing Additional ResponsibilitiesConnects with restaurant and multi-unit operators as needed with frequency to discuss long-term performanceCoaches teams to provide outstanding guest service, product quality, friendliness, cleanliness, order accuracy, and speed of serviceSupports system-wide rollouts/activations and introductions of new products, tools, and servicesSupports all restaurant training initiatives and programs for consistent executionDiligently follows and enforces food and general safety requirements and models behavior that protects them and othersLeads by example, maintaining an excellent working knowledge, business acumen, and a high proficiency in all aspects of restaurant operations and reporting platformsMaintains a culture of diversity and inclusion while personifying company valuesEnsures compliance with all local, state, and federal lawsStays current on all federal, state, local, and company-required training and certificationsAs needed, reviews marketing plans, local store marketing (LSM) playbook, commercial strategies, consumer purchasing channels (online ordering and third-party delivery)As needed, performs restaurant audits to ensure policies, procedures, brand standards, and reputation are followedOther duties as assignedKNOWLEDGE/SKILLSGeneral knowledge of labor laws, health codes, safe food handling and sanitation, safety and security systems and procedures, and computer operationsExcellent influential, collaborative, and relationship-building skillsSuperior guest service and hospitality skillsSelf-motivated and a passion for teaching othersSuccessful management of multiple priorities with attention to detail and organization in a fast-paced work environmentWorks autonomously and cross-functionally with integrityExemplary interpersonal skillsStrong skills in project management and cross-department collaborationEffective and professional written and verbal communication abilitiesBUFFALO WILD WINGS CULTURECreate Legendary ExperiencesDemonstrates a commitment to providing an enjoyable and positive experience for all guests (internal/external)Upholds the knowledge of the organizations products, offerings, and service standardsTeaches others what makes us different from our competition and the evolving playing field around usResponds to guest (internal/external) requests and concerns promptly and in a positive mannerInspires team to impress guests (internal/external) with exceptional serviceTakes action on feedback to improve experiencesSportsmanship/FunSees success as the entire team working togetherCreates a fun atmosphere for the teamPartners with others to achieve individual, team, and organizational goalsAsks questions and listens effectivelyCommunicates professionally and respectfullyMaintains a positive attitude, has fun, and shows appreciation to fellow team membersHustleHas a pep in their step encouraging high energy for the teamSets and achieves goalsQuickly recognizes issues and problems that need immediate attention. Guides the restaurant teams to use the BLAST model and call a fumble to resolve the situationAccepts accountability for actions and resultsShows initiative and a sense of urgencySpontaneityAdaptable while being their own authentic self. Encourages others to be themselves tooLooks for and acts on ways to improve business results and team/personal performanceChampions, implements, and prepares people for changeUses imagination and wisdomThinks aheadBuilds TalentAttracts, retains, and develops the talent within as needed to drive resultsProvides direct, constructive, and motivating feedback to improve performanceCreates a positive morale and spirit on the team and makes work funEmpowers the team to perform at their bestEDUCATION/EXPERIENCERequiredMinimum 21 years of ageHigh school diploma or equivalent5+ years experience with any combination of restaurant operations experience and educationTravel as needed - up to 80%Certified in any state, county, or local food handling requirementsPreferredBachelors DegreeCoursework in restaurant managementLeadership experience within a corporate structureExperience in restaurant-level management and trainingExperience in new restaurant openings and supportPHYSICAL DEMANDS This position requires frequent standing, sitting, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment. If asked to perform tasks outside of physical capabilities, be sure to notify your director. These physical requirements may be accomplished with or without reasonable accommodations.Buffalo Wild Wings GO has an atmosphere that creates stories worth telling - for our guests and for ourTeam Members. With our famous wings and flavors in a streamlined and counter-service environment,this is the place to start the next phase of your career. We're a brand on the rise, and we need greatpeople as we write the next chapter of our story.Salary: $95,000 - $105,000 per yearThe salary range above represents the low and high end of the salary range for this position. Actualplacement within this range will vary based on various factors including but not limited to experience,education, training, and locationInspire Brands is a multi-brand restaurant company whose portfolio includes more than 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONIC restaurants worldwide.Were made up of some of the worlds most iconic restaurant brands, but were much more than just a restaurant company. Were a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a stapleits an experience. At Inspire, thats our purpose: to ignite and nourish flavorful experiences.Buffalo Wild Wings GO has an atmosphere that creates stories worth telling - for our guests and for our Team Members. With our famous wings and flavors in a streamlined and counter-service environment, this is the place to start the next phase of your career. We're a brand on the rise, and we need great people as we write the next chapter of our story.RequiredPreferredJob IndustriesOther

Created: 2025-02-15