Resident Liaison Officer

About usCheck all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.A fantastic opportunity has arisen for a Resident Liaison Officer to join one of the most innovative and fastest growing fire and electrical companies in the South-East of England.RGE was founded in 1985, and our head office is in Chigwell, Essex. We are a leading, accredited service provider with 40 years' experience of providing Electrical and Fire Compliance services to Housing Associations and Local Authorities across London and the South-East.About this roleCustomer care is a key role in operational delivery at RGE Services and our Resident Liaison Officers (RLOs) are at the heart of that.Job PurposeProactive - Seeks out opportunities to improve customer service in every interactionConscientious - Persists with challenging issues to get things doneCollaborative - Works to support both internal and external stakeholders to ensure positive outcomesTransparent - Is the eyes and ears of RGE and our customersMain duties and responsibilitiesAs an RLO within the Customer Care team you will:Arranging and booking appointments/visits to propertiesCorrespondence regarding access and resident concerns including home visits.Calling through booked appointments to confirmBuild strong relationships with residentsCoordinate between residents and officeAttend meetings & presentations for residents where requiredEnsure information on vulnerable residents or those posing a risk is communicated in line with policyEnsure proactive approach to identify vulnerable residents within programmes and communicate findings to officeMaintain effective communication channels with residents and office staffWork with SMT and the Contracts team to drive forward the company's H&S strategy, modelling RGE values whilst ensuring compliance with all required training, auditing and reporting to ensure positive outcomes and a supportive cultureExperience & SkillsDemonstrable previous experience working within Social Housing/Council Residential property managementA calm, confident and adaptable communicator both in person, in writing and on the phoneStrong face to face customer service experienceAbility to engage effectively with diverse communitiesEqually happy working independently or as part of a teamHighly proactive with a trackExcellent time management and organisational skillsAbility to handle a busy workload, under pressure and to strict deadlinesGood general IT skillsA full UK driving licenceSalary & Benefits* Competitive salary relative to experience (PAYE)* 23 days holiday per year, rising to 25 days after two years of employment* Buy and sell holiday scheme* Access to a pension scheme* Time and a half rate for evening and Saturday working hours* Flexible working approach upon agreement* Amazing in-house training programme. E- learning platforms available. Development review and progression opportunities.* Employee wellbeing programme* Casual dress, company social events, on-site parking

Created: 2025-04-04