Director of Managed Services

Overview:The Director of Managed Services is a critical leadership role responsible for the strategic direction, operational excellence, and financial performance of our managed services division. This role will drive the growth and profitability of our managed services offerings by ensuring exceptional service delivery, fostering strong client relationships, and developing a high-performing team. The ideal candidate will possess a strong technical background, a proven track record in managed services leadership, and a passion for delivering exceptional customer experience.Responsibilities:Strategic Leadership:Develop and execute the strategic vision and roadmap for the managed services division, aligning with overall company objectives.Identify and capitalize on market opportunities to expand managed services offerings and drive revenue growth.Analyze market trends and competitor activities to ensure the company maintains a competitive edge.Develop and manage the annual budget for the managed services division.Client Relationship Management:Build and maintain strong relationships with key clients, acting as a trusted advisor and escalation point.Proactively identify and address client needs and concerns, ensuring high levels of customer satisfactionConduct regular client reviews to assess service performance and identify opportunities for improvementEnsure compliance with industry best practices and regulatory requirements.Drive client retention and expansion through exceptional service delivery and proactive account management.Team Leadership and Development:Recruit, train, and mentor a high-performing managed services team.Foster a culture of collaboration, accountability, and continuous improvement.Provide clear direction, performance feedback, and professional development opportunities to team members.Manage and coordinate on- call schedules.Ensure proper documentation is maintained.Financial Management:Manage the P&L for the managed services division.Ensure accurate billing and invoicing for managed services clientsMonitor and control expenses to maximize profitabilityProvide regular financial reports and analysis to senior management.

Created: 2025-03-21