Field Service Technician

Job Title: Field Service TechnicianThe following information provides an overview of the skills, qualities, and qualifications needed for this role.Location:Norwalk, CT 06850Duration: 3 to 6 Months Temp to PermanentShift Timings: Must be flexible to working 1st or 2nd shift, Sun-Thurs or Tues-Sat] Day hours - 8:30a-5p and Evening hours - 2:30p-11pRequirements:High school Diploma (or equivalent)Have a valid driver's license and driving record that satisfies companies fleet requirementsSuccessfully complete background check and drug screeningDrive your personal vehicle for the first 90 days to job sites (mileage will be reimbursed)Responsibilities:Depending on your assigned territory, you will provide services, repairs and technical maintenance for ATM's, retail point of sale (POS) equipment, locksmithing, Electric Vehicle Charging (EVC) plus related PC and PC peripherals on customer premises. You are responsible for:Performing maintenance on ATMs (e.g., card reader, printer, reset and test devices, etc.). Electromechanical repair.Performing basic installation functions (e.g., set up and test equipment, pulling cables, mounting devices, installing locks)Performing technical fixes such as clearing paper jams, card jams, bill jams, specting products for correct operation and resolving noted issues and/or escalating according to established proceduresPrioritizing and planning service callsWorks within a team environment, completes all required paperwork, manages, and maintains service parts inventoryContacting the customer with the estimated time of arrivalWorking with customers to ensure satisfaction with service delivery and understanding of product functionalityFollowing key/alarm/combination control processes in assigned area of responsibility.

Created: 2025-03-09