Technical Support Specialist

If you are looking for new opportunity, send your resume to pujan.motivaras@ Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying. Job Description: Client: Banking Position: Production / Technical Support Duration: 12 months Location: Addison TX Payrange: $19-20/hr Day to Day The position involves providing first line support for internal employees' resources via voice and chat channels as part of the 24*7 Global Service Desk. The successful candidate will partner with regional and international partners to deliver best-in-class client care. This role requires excellent customer care skills and a desire to expand skills and knowledge within IT. Responsibilities: Provide basic troubleshooting of applications and proprietary systems via phone/chat - Manage multiple live chats simultaneously with internal customers Document tickets clearly for 2nd line teams when first line resolution cannot be attained - Meet or exceed performance targets and goals related to customer service and call/chat handling Work in a fast-paced environment and maintain focus on all areas of responsibility concurrently Qualification: 1-3 years of experience in client care/customer service Ability to work well as a team and build relationships with global partners Excellent organizational skills and ability to prioritize workload Ability to multitask and maintain focus on all areas of responsibility concurrently Required Skills: Excellent client care/customer service skills - Ability to consistently meet or exceed performance targets and goals Excellent organizational skills and ability to prioritize workload - Ability to work in a fast-paced environment - Technology call center and/or customer service experience Ability to utilize multiple resources to determine causes and resolutions of problems and incidents - Hardware support Windows 10/11, Software - MS Office suite, Office 365, SharePoint, Skype, Network - Citrix, VPN, Cisco AnyConnect, ITSM Remedy (not essential) Pujan Motivaras Pujan.motivaras@

Created: 2025-03-09